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Customer Service - Call Center Environment MCQs

Which of the following are significant skills to look for when hiring helpdesk staff?

Whether they can make tea or coffee for the other staff.

How well traveled they are in the world.

How polite and helpful they can be on the telephone.

Previous helpdesk experience, with references, in the same industry.

c and d

Answer

Correct Answer: c and d

Explanation:

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Customer Service - Call Center Environment Skill Assessment

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