Which of the following consequences is/are associated with an aggressive, oppositional negotiating technique?

i)A lower profit margin.

ii)Reduced repeat business.

iii)The sale of a product that matches the customer’s requirements.

To which one does the expression ‘bait and switch’ refer?

If a customer is unsure about whether to go ahead with a purchase, which one might a salesperson use to attempt to close the deal?

The sales tactic of offering upgrades or add-ons in order to make the transaction more profitable is known as:

Which one is NOT a direct benefit of an effective customer service?

Which one is NOT an effective approach in dealing with an angry customer?

The art of creating and developing the image of a product is known as:

Which sales method would be best suited to the customers who were unable to visit shops and wanted a broad range of products?

Exploiting data on items examined or purchased by a customer to advertise further products to them is known as:

Why do some companies introduce self-service checkouts?

A company’s set of processes relating to handling contact with customers is known as: