If a customer is unsure about whether to go ahead with a purchase, which of the following might a salesperson use to attempt to close the deal?

 i)Emphasize the value of the product.

ii)Apply emotional pressure on the customer.

iii)Offer an improved price that is valid for a limited period only.

The sales tactic of offering upgrades or add-ons in order to make the transaction more profitable is known as:

Which one is NOT a direct benefit of an effective customer service?

Which one is NOT an effective approach in dealing with an angry customer?

Which one would be important to a company that relies heavily on repeat business?

Which one might cause a member of the sales staff’s performance to be lower than his/her colleagues?

Exploiting data on items examined or purchased by a customer to advertise further products to them is known as:

Why do some companies introduce self-service checkouts?

A company’s set of processes relating to handling contact with customers is known as:

Break-even analysis helps a company determine the volume of sales at which the total revenue will equal the __________.

Which would not typically be included in a monthly sales report to management?