To which of the following does the expression "bait and switch" refer?

If a customer is unsure about whether to go ahead with a purchase, which one might a salesperson use to attempt to close the deal?

The sales tactic of offering upgrades or add-ons in order to make the transaction more profitable is known as:

Which one is NOT a direct benefit of an effective customer service?

Which one is NOT an effective approach in dealing with an angry customer?

Which one would be important to a company that relies heavily on repeat business?

Which sales method would be best suited to the customers who were unable to visit shops and wanted a broad range of products?

Exploiting data on items examined or purchased by a customer to advertise further products to them is known as:

Why do some companies introduce self-service checkouts?

A company’s set of processes relating to handling contact with customers is known as:

Break-even analysis helps a company determine the volume of sales at which the total revenue will equal the __________.