A firm can effectively use its operations function to yield competitive advantage through all of the following, EXCEPT:

True or false? The gross margin often reflects the value created during the process.

(True or False): It is easier to measure productivity for an operation that provides services than for one that produces goods since there is no material used in services.

What is the commonly accepted variable for Inputs?

What is another name for a "Fishbone Diagram"?

Operations management includes all of these activities, EXCEPT:

The __________ is used to flag a forecasting model that is getting out of control.

Lost sales and goodwill are potentially significant costs that may arise from ________.

With respect to gift giving and gift receiving, ____ refers to money paid before an exchange.

Three critical productivity input variables are __________.

The list of the 5ss supports lean production by __________.