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User Support MCQ

User Support

1. Under normal circumstances, the body of a document should be formatted in a ____ typeface.

Answer

Correct Answer: Serif

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2. The biggest enemy of most printers is ____.

Answer

Correct Answer: Printer paper dust

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3. Before a support specialist installs a software application, he or she should ____.

Answer

Correct Answer: FULL

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4. A vendor-specific certification is ____.

Answer

Correct Answer: None of these

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5. The average time it takes a help desk to respond to incidents is ____.

Answer

Correct Answer: Wait time

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6. A substantially rewritten software package that contains major new features is called a(n) ____.

Answer

Correct Answer: New version

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7. A situation where two software packages use resources in incompatible ways is called a(n) ____.

Answer

Correct Answer: Conflict

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8. The most effective strategy for using a script is to ____.

Answer

Correct Answer: Restate the script in your own words

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9. Application software that is intended for use in a specialized business environment is called ____.

Answer

Correct Answer: An industry-specific application

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10. The computer technology industry association (comptia) a+ exam is an example of a ____.

Answer

Correct Answer: Vendor-neutral exam.

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11. A way in which a current problem is similar to other problems are called ____.

Answer

Correct Answer: Analogies

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12. A single point of contact for users in need of technology support is called ____.

Answer

Correct Answer: A help desk

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