1. The company phone is ringing but you are in the middle of writing an important email to a customer. You should

2. You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?

3. If the names Ryan Helms, Ron Helsley, Rebecca Helm and Ray Helms were arranged for alphabetical filing, what order would they be filed in?

4. How would you save a PDF copy of a Word document?

5. When making a call to an executive for an executive, one should transfer the calling executive just before the called assistant transfers the called executive. True or false?

6. Which HMRC document will be issued and sent when an employee stops working for a company?

7. Best practices for using an employer credit card to set travel arrangements include all the following except:

8. When answering a telephone call to a customer, you should say

9. While loading the printer with paper you notice the paper supply is running low and will soon run out. What do you do?

10. When replying to an e-mail who do you place in the cc: line and who do you place in the bcc: line?

11. A customer refuses to pay citing non receipt of goods. What proof can you provide to ensure payment is forthcoming or legal action would be possible?

12. Your boss has called in sick and says he is not taking calls, but the companies most important customer has just called asking for to speak with boss urgently. What do you do.

13. An hourly employee comes to your office to request $100 from petty cash for their boss but you need a signature, you...

14. Which of the following is not a task for an administrative assistant?

15. If your employer has asked you to complete a task you're not sure of, what is the best thing to do?

16. If you are working as an assistant in the intellectual property-heavy industries (egs. technology, entertainment, etc.), you may be asked to sign an NDA. What is this document?

17. What is the best thing to do when a customer is very angry and for something that really wasn't your fault?

18. An effective strategy for safely maintaining a computer password is to?

19. Which takes priority?

20. The client you do not like is on the phone. What do you do?

21. You place the insertion point in the middle of a paragraph and start typing. But the new text deletes existing text. What's the problem and how do you fix it?

22. A salesperson walks in and wants to talk to your boss, you

23. You have a deadline that is approaching and a colleague asked you to perform another tasks. What should you do?

24. When filing paper documents, what type of order should you put them in?

25. What is a management style that is used for breaking down projects into small components?

26. In Outlook, True or False: Contacts and the Address Book refer to the same function.

27. Which of the following is NOT an instant messaging application?

28. You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?

29. When you should use 'Yours faithfully' and 'Yours sincerely'?

30. Can Outlook show multiple time zones?

31. In a business letter how many returns do you select between closing line and signature?

32. What does it mean when a job description requests an administrative assistant to have "10 key skills?"

33. Writing down a list of daily tasks in the order they need to be accomplished is a(n)______

34. How do you delete a mistyped email address from Outlook's memory?

35. What is a Purchase Order (PO)?

36. What is Sage Act! system used for?

37. In my office or business, what does the “opportunity success rate’ refer to?

38. Which of the following apps is not used for tracking work time?

39. What are the triple constraints of a project?

40. When do you typically date stamp paper documents?

41. In Outlook, how do you mark an email for follow up?

42. What is a good program to use to save a print screen?

43. When creating a document that lists upcoming meetings, what is the recommended section at the end of the document to ensure accuracy?

44. You are asked to take minutes at a meeting and there is endless debate and opinions what do you do?

45. When writing a formal letter, what does the "inside address" refer to?

46. Which sign-off should not be used to end a business letter?

47. Which of the following do you NOT need to consider when booking domestic travel?

48. True or false: A fiscal year can possibly be March through February.

49. How often should you backup your email?

50. When replying to an e-mail who you place in the cc: line and who in the bcc: line?

51. Per Diem work is calculated:

52. Which of the following Personal Information Management (PIM) software packages would be most helpful in scheduling meetings and syncing your calendar with other employee’s calendars?

53. Assistants can be in charge of finances.

54. What is the recommended method for signifying there are attachments to a memo?

55. True or False? Bulleted lists are frowned upon in memos.

56. To establish good financial controls, who should NOT open the bank statements when they come in the mail each month?

57. In Outlook, which section under Outlook Options would you select to set mail security?

58. What are GPOs?

59. Personal Assistants provide support for a specific individual, and their responsibilities often include taking care of non-office related tasks, such as running personal errands.

60. One of your co-workers has been sharing confidential information with persons outside the company. If you are unsure of the company rules relating to this, you should

61. What does FY2010 stand for?

62. What is the best package to use whilst dealing with data?

63. An informal message, especially one sent between two or more employees of the same company, concerning company business is known as a:

64. If you have to email your boss bad news, which of the following is considered the best way to accomplish that?

65. When would it be best to use the "Bcc:" feature?

66. True or False? Every firm's fiscal year ends on December 31st.

67. What computer program is generally used to create presentations?

68. When would be a good opportunity to use the "Cc:" feature?

69. A good email 'Subject' line should:

70. What is Evernote application used for?

71. How do you convert a Word document into a PDF?

72. True or False? If your superior is conducting activity such as insider trading and is caught by the SEC, you could be liable as well if you handled any of the traded information?

73. True or False? Email signatures are required to contain a street address.

74. Outward correspondence is always printed on:

75. In Outlook, If you send an email and want to get it back because you forgot to put in important information, how do you get it back and send out the right email?

76. Which is a good policy for effective teamwork in a support environment?

77. In Outlook, can you add meetings to other people's calendars?

78. What is the appropriate response to discovering the printer is out of ink?

79. What does POC stand for?

80. What does FYI stand for?

81. What computer program is generally used to create spreadsheets?

82. Which of the following is manager expectations for administrative assistants?

83. You can make more than one indivual folder in outlook.

84. What is a good way to start off a letter?

85. Which of these are NOT typically included in a fax cover sheet?

86. What should you include in the first two lines of an email?

87. In which Microsoft Office product do you work with animations?

88. if unable to attend a meeting what is the proper protocol to follow?

89. Should you have a To Do List?

90. What does SOP mean?

91. What does INC in company name stand for?

92. At the same exact time - a customer walks through the door and the phone rings. Who do you address first?

93. When would PowerPoint be used?

94. In Outlook, Can you manage someone else's calendar if given permission?

95. Your boss is expecting a client, but he is too busy. What would you do if the client comes earlier than the scheduled time?

96. When choosing a font, you should look for something:

97. True or False? Once you are comfortable working with your boss, it is usually recommended to use phrases like "honey" or "dear" when speaking to them.

98. When answering a phone call it is important to state your name?

99. How do you convert a Word document into a PDF document?

100. When working for a client it is best to have a(n)_________