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Basic Administrative Assistant MCQ

1. The company phone is ringing but you are in the middle of writing an important email to a customer. You should

Transfer the call to your CEO.

Answer the phone in a timely manner. The email can wait until the end of the call.

Pick up the phone and ask them to call back in ten minutes time, giving you enough time to finish your email.

Transfer the call to the sales team.

Ignore it.

Answer

Correct Answer: Answer the phone in a timely manner. The email can wait until the end of the call.

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2. You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?

At lunch time

Between 9:00AM to 5:00PM

At night

Never

Answer

Correct Answer: Between 9:00AM to 5:00PM

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3. If the names Ryan Helms, Ron Helsley, Rebecca Helm and Ray Helms were arranged for alphabetical filing, what order would they be filed in?

Rebecca Helm, Ryan Helms, Ray Helms, Ron Helsley

Rebecca Helm, Ray Helms, Ryan Helms, Ron Helsley

Ray Helms, Ryan Helms, Rebecca Helm, Ron Helsley

Answer

Correct Answer: Rebecca Helm, Ray Helms, Ryan Helms, Ron Helsley

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4. How would you save a PDF copy of a Word document?

Options/ Scroll Down/ Save in PDF

File/ Scroll Down/ Export to PDF

Options/ Scroll Down/ Export to PDF

File/Scroll Down/ Save in PDF

Answer

Correct Answer: File/ Scroll Down/ Export to PDF

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5. When making a call to an executive for an executive, one should transfer the calling executive just before the called assistant transfers the called executive. True or false?

False

True

Answer

Correct Answer: True

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6. Which HMRC document will be issued and sent when an employee stops working for a company?

P46

P45

P11D

P60

Answer

Correct Answer: P45

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7. Best practices for using an employer credit card to set travel arrangements include all the following except:

Discarding any track-able evidence of the credit card number once the transaction is fully completed and delivery is confirmed.

Holding the number for future transactions.

If required, filling out a purchase order for the travel transaction.

If applicable, putting only necessary elements from the transaction into an expense report.

Answer

Correct Answer: Holding the number for future transactions.

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8. When answering a telephone call to a customer, you should say

Hello, who are you

The name of the company and nothing else

Hi, what do you want

Good morning (or good afternoon), the name of the company, your name, how may I help you?

Morning, what's the matter

Answer

Correct Answer: Good morning (or good afternoon), the name of the company, your name, how may I help you?

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9. While loading the printer with paper you notice the paper supply is running low and will soon run out. What do you do?

Tell the sales team they need to buy paper.

Look in the stationary cupboard belonging to the company next door as they might have some.

Add paper to the stationary list and place an order.

Nothing.

Quickly run to the shop to buy paper.

Answer

Correct Answer: Add paper to the stationary list and place an order.

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10. When replying to an e-mail who do you place in the cc: line and who do you place in the bcc: line?

A person you wish to openly inform goes in the cc: line. A person you wish to read the e-mail but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.

A person you wish to openly inform goes in the bcc: line and the same person in the cc: line.

A person you wish to openly inform goes in the cc: line and the same person in the bcc: line.

A person you wish to openly inform goes in the cc: line. The person you wish to read the e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc: line, goes in the bcc: line.

Answer

Correct Answer: A person you wish to openly inform goes in the cc: line. A person you wish to read the e-mail but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.

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11. A customer refuses to pay citing non receipt of goods. What proof can you provide to ensure payment is forthcoming or legal action would be possible?

Copy of invoice

Original invoice

Original customer order

Signed delivery note

Answer

Correct Answer: Signed delivery note

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12. Your boss has called in sick and says he is not taking calls, but the companies most important customer has just called asking for to speak with boss urgently. What do you do.

Tell the customer the boss is currently busy, but you can take a message, determine if you can resolve issue yourself and if not phone the boss.

Tell the customer your boss is currently ill and you will leave a message for when he returns to work.

Explain the boss is currently not available but you can transfer him to the warehouse manager.

Tell the customer to call back tomorrow.

Tell the customer to send an e-mail which you will forward to your boss as soon as he is back in the office.

Answer

Correct Answer: Tell the customer the boss is currently busy, but you can take a message, determine if you can resolve issue yourself and if not phone the boss.

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13. An hourly employee comes to your office to request $100 from petty cash for their boss but you need a signature, you...

You tell them no and that they know the policy.

Take the $100 to the correct person and get a signature

You let the person standing there sign for the cash.

Tell them no and ask them to have their boss come get it.

Answer

Correct Answer: Take the $100 to the correct person and get a signature

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14. Which of the following is not a task for an administrative assistant?

Project Management

Travel Arrangement

Replying to e-mails

Word Processing

Returning Phone Calls

Answer

Correct Answer: Project Management

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15. If your employer has asked you to complete a task you're not sure of, what is the best thing to do?

Ignore him or her

Explain that you are not familiar with what s/he is asking and get them to talk you through in detail what is expected

Answer

Correct Answer: Explain that you are not familiar with what s/he is asking and get them to talk you through in detail what is expected

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16. If you are working as an assistant in the intellectual property-heavy industries (egs. technology, entertainment, etc.), you may be asked to sign an NDA. What is this document?

Non-Disclosure Agreement

New Drug Application

Near Death Application

Native Diagram Association

Answer

Correct Answer: Non-Disclosure Agreement

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17. What is the best thing to do when a customer is very angry and for something that really wasn't your fault?

Ask him/her many questions.

Acknowledge that you understand his/her problem, apologize for the inconvenience and assure him you will find a solution

Answer

Correct Answer: Acknowledge that you understand his/her problem, apologize for the inconvenience and assure him you will find a solution

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18. An effective strategy for safely maintaining a computer password is to?

choosing a password that represents the name or birth date of a family member or pet

combine eight characters using a combination of letters, numbers and symbols

keep a written copy taped to the computer in case it is forgotten

use the same password for all online accounts so it is easily remembered

Answer

Correct Answer: combine eight characters using a combination of letters, numbers and symbols

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19. Which takes priority?

Task assigned by supervisor directly related to client satisfaction

Lunch and breaks

Tasks assigned by coworkers

Miscellaneous tasks assigned by supervisor

Answer

Correct Answer: Task assigned by supervisor directly related to client satisfaction

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20. The client you do not like is on the phone. What do you do?

Answer the phone professionally and answer their questions quickly.

Let them know you are not happy.

Ignore the call. Let it go to voice mail.

Answer and tell them you don't have to talk.

Answer

Correct Answer: Answer the phone professionally and answer their questions quickly.

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21. You place the insertion point in the middle of a paragraph and start typing. But the new text deletes existing text. What's the problem and how do you fix it?

The DELETE key is pressed in. Press DELETE again.

Word is in Overtype mode. Press INSERT to turn it off.

Answer

Correct Answer: Word is in Overtype mode. Press INSERT to turn it off.

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22. A salesperson walks in and wants to talk to your boss, you

Have security escort them out since they didn't have an appointment

Tell them no one is interested in talking to them

Tell them the boss isn't in so they can speak to them

Politely ask if they had an appointment

Answer

Correct Answer: Politely ask if they had an appointment

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23. You have a deadline that is approaching and a colleague asked you to perform another tasks. What should you do?

Decline nicely.

Take on the new tasks without finding out when it is due.

Yell at your colleague for interrupting you.

Ask if the project is urgent. If yes, decline. If no, set up a deadline for after your current task.

Pull in overtime. It is worth it.

Answer

Correct Answer: Ask if the project is urgent. If yes, decline. If no, set up a deadline for after your current task.

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24. When filing paper documents, what type of order should you put them in?

Subject and Date order

Any order you like

Answer

Correct Answer: Subject and Date order

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25. What is a management style that is used for breaking down projects into small components?

Work breakdown strategy

Project breakdown strategy

Project breakdown structure

Work breakdown structure

Answer

Correct Answer: Work breakdown structure

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26. In Outlook, True or False: Contacts and the Address Book refer to the same function.

False

TRUE

Answer

Correct Answer: False

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27. Which of the following is NOT an instant messaging application?

AIM

Gmail

Skype

Windows Live Messenger

Answer

Correct Answer: Windows Live Messenger

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28. You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?

MS Excel, MS PowerPoint

MS Powerpoint, MS Access

MS Excel, MS Word

MS Word, MS Excel

Adobe Photoshop, MS Powerpoint

Answer

Correct Answer: MS Word, MS Excel

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29. When you should use 'Yours faithfully' and 'Yours sincerely'?

You should use 'Yours faithfully' when you know the name of the recipient and 'Yours sincerely' when you do not know the name of the recipient

You should use 'Yours faithfully' when you do not know the name of the recipient and 'Yours sincerely' when you do know the name of the recipient

You can use them interchangeably

Answer

Correct Answer: You should use 'Yours faithfully' when you do not know the name of the recipient and 'Yours sincerely' when you do know the name of the recipient

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30. Can Outlook show multiple time zones?

No, it can only display one time zone

Yes, it can display 2 time zones at a time

Yes, it can display up to 3 time zones at a time

Answer

Correct Answer: Yes, it can display 2 time zones at a time

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31. In a business letter how many returns do you select between closing line and signature?

Zero returns

Four returns

Two returns

Three returns

Answer

Correct Answer: Four returns

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32. What does it mean when a job description requests an administrative assistant to have "10 key skills?"

Skills using an old fashioned typebar typewriter

Skills with the 10 key business practices

Skills with an adding machine or the 10 key pad on a keyboard

Skills typing along the 10 function keys on a keyboard

Answer

Correct Answer: Skills with an adding machine or the 10 key pad on a keyboard

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33. Writing down a list of daily tasks in the order they need to be accomplished is a(n)______

performing unpleasant tasks first

ordered list

ABC prioritization

eisenhower box

Answer

Correct Answer: ordered list

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34. How do you delete a mistyped email address from Outlook's memory?

It is not possible to delete the incorrect version

Create a new email message in Outlook, start typing email address, scroll to highlight the mistyped version of email address by using the 'down' key, press 'Del'.

Delete the address from your contacts

Create a new email message in Outlook, start typing email address, scroll to highlight the mistyped version of email address by using the 'down' key, press 'esc'.

Answer

Correct Answer: Create a new email message in Outlook, start typing email address, scroll to highlight the mistyped version of email address by using the 'down' key, press 'Del'.

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35. What is a Purchase Order (PO)?

A transaction receipt

A bilateral agreement in which the buyer and seller agree to contract terms.

A unilateral contract that expresses a buyer's authorization of a purchase transaction.

A purchase receipt

Answer

Correct Answer: A unilateral contract that expresses a buyer's authorization of a purchase transaction.

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36. What is Sage Act! system used for?

Processing purchase orders

Creating presentations

Customer relationship management

Website content creation

Answer

Correct Answer: Customer relationship management

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37. In my office or business, what does the “opportunity success rate’ refer to?

The success of a business in dollar value minus he dollar value of previous attempts to make it a success

The number of won opportunities as a percentage of the number of almost won opportunities

The opportunity costs divided by the so-called sunk costs

The number of lost opportunities as a percentage of the number of almost won opportunities

Answer

Correct Answer: The number of won opportunities as a percentage of the number of almost won opportunities

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38. Which of the following apps is not used for tracking work time?

Harvest Time

Rescue Time

Toggl

Evernote

Answer

Correct Answer: Evernote

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39. What are the triple constraints of a project?

Customer, Worker, Time

Goal, Cost, Deadline

Time, Cost, Scope

Price, Customer, Time

Answer

Correct Answer: Time, Cost, Scope

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40. When do you typically date stamp paper documents?

When creating a first draft of a document

When sending a fax coversheet

After sealing an envelope

After opening incoming mail

Answer

Correct Answer: After opening incoming mail

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41. In Outlook, how do you mark an email for follow up?

You click on flag icon: red flag

You click on Tools: follow up

You click on Actions: follow up

You can not mark emails for follow up.

Answer

Correct Answer: You click on flag icon: red flag

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42. What is a good program to use to save a print screen?

Excel

Paint

Word

Answer

Correct Answer: Paint

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43. When creating a document that lists upcoming meetings, what is the recommended section at the end of the document to ensure accuracy?

The date and author of last update

The attendees of the previous meeting

The company logo

The minutes from the most recent meeting

Answer

Correct Answer: The date and author of last update

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44. You are asked to take minutes at a meeting and there is endless debate and opinions what do you do?

Make a point of seeing everyone at the end to check what was discussed

Speak to the chair and inform them that you need to be clear on discussion and action points in order to record the minutes accurately

Continue taking minutes regardless.

Answer

Correct Answer: Speak to the chair and inform them that you need to be clear on discussion and action points in order to record the minutes accurately

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45. When writing a formal letter, what does the "inside address" refer to?

The banking address

The return address

None of these

The recipient's address

Answer

Correct Answer: The recipient's address

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46. Which sign-off should not be used to end a business letter?

Always yours

Best wishes

Yours sincerely

Yours faithfully

Answer

Correct Answer: Always yours

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47. Which of the following do you NOT need to consider when booking domestic travel?

maximum expenditure

passport number

preferred airlines

loyalty cards

Answer

Correct Answer: passport number

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48. True or false: A fiscal year can possibly be March through February.

False

True

Answer

Correct Answer: True

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49. How often should you backup your email?

Once a month

Every Day

Once a week

Every Other Week

Answer

Correct Answer: Every Day

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50. When replying to an e-mail who you place in the cc: line and who in the bcc: line?

A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line.

A person you wish to openly infirm goes in the cc: line, and the person you wish to read the e-mail but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.

A person you wish to openly inform goes in the bcc: line, and the same person in the cc: line

A person you wish to openly inform goes in the cc: line, and the person you wish to read he e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc : line, goes in the bcc: line.

Answer

Correct Answer: A person you wish to openly infirm goes in the cc: line, and the person you wish to read the e-mail but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.

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51. Per Diem work is calculated:

Bi-weekly

Weekly

Daily

Hourly

Answer

Correct Answer: Daily

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52. Which of the following Personal Information Management (PIM) software packages would be most helpful in scheduling meetings and syncing your calendar with other employee’s calendars?

Microsoft Excel

Microsoft TASK

Microsoft Outlook

Microsoft OneNote

Microsoft Project

Answer

Correct Answer: Microsoft Outlook

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53. Assistants can be in charge of finances.

False

True

Answer

Correct Answer: True

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54. What is the recommended method for signifying there are attachments to a memo?

Memos should never have attachments

Insert a section in the middle of the memo outlining the contents of each attached document

Refer to the attachments in the memo and add a notation about what is attached below the closing

Include the titles of your attachments in the memo subject line

Answer

Correct Answer: Refer to the attachments in the memo and add a notation about what is attached below the closing

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55. True or False? Bulleted lists are frowned upon in memos.

False

True

Answer

Correct Answer: False

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56. To establish good financial controls, who should NOT open the bank statements when they come in the mail each month?

The same person who writes checks

The President

The CFO

The CEO

Answer

Correct Answer: The same person who writes checks

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57. In Outlook, which section under Outlook Options would you select to set mail security?

Mobile

Quick Access Toolbar

Add-Ins

Trust Center

Answer

Correct Answer: Trust Center

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58. What are GPOs?

Group Policy Object (GPO) is a collection of settings that control the working environment of user accounts and computer accounts

Group Policy Object (GPO) is a collection of settings that send emails automatically.

Group Policy Object (GPO) is a collection of settings that control the working environment of user emails.

Answer

Correct Answer: Group Policy Object (GPO) is a collection of settings that control the working environment of user accounts and computer accounts

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59. Personal Assistants provide support for a specific individual, and their responsibilities often include taking care of non-office related tasks, such as running personal errands.

Ture

False

Answer

Correct Answer: Ture

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60. What does FY2010 stand for?

Finance Year 2010

Financial Year 2010

Fiscal Year 2010

Answer

Correct Answer: Fiscal Year 2010

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61. What is the best package to use whilst dealing with data?

Microsoft Access

Microsoft Word

Adobe Photoshop

Microsoft PowerPoint

Answer

Correct Answer: Microsoft Access

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62. An informal message, especially one sent between two or more employees of the same company, concerning company business is known as a:

Slipnote

Fax

Memo

Answer

Correct Answer: Memo

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63. If you have to email your boss bad news, which of the following is considered the best way to accomplish that?

Use the Beat around the Bush Method to avoid engaging the problem and instead talk about other parts of the company

Do Nothing and let them figure out on their own

Use the Pour it On Method and tell them the bad news first without sugar coating it so that you do not waste time.

Use the Sandwich Method and give them some good news followed by the bad news and then conclude with any recent positive results.

Answer

Correct Answer: Use the Sandwich Method and give them some good news followed by the bad news and then conclude with any recent positive results.

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64. When would it be best to use the "Bcc:" feature?

When sending an informative article around the office

When responding to a spam email

When organizing an internal meeting

When sending one message to a large group of clients

Answer

Correct Answer: When sending one message to a large group of clients

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65. True or False? Every firm's fiscal year ends on December 31st.

True

False

Answer

Correct Answer: False

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66. What computer program is generally used to create presentations?

Outlook

PowerPoint

Adobe

Excel

Image Line

Answer

Correct Answer: PowerPoint

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67. When would be a good opportunity to use the "Cc:" feature?

You get a message and you're not sure if it's spam

You want to delete an email

You find a press release that is relevant to everyone in the office

You want to get your boss's attention

Answer

Correct Answer: You find a press release that is relevant to everyone in the office

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68. A good email 'Subject' line should:

be straight to the point

be very general

inspire interest or curiosity

contain a greeting

Answer

Correct Answer: be straight to the point

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69. What is Evernote application used for?

Note taking and sharing with other individuals.

Emailing application

Researching application

Word processing application

Answer

Correct Answer: Note taking and sharing with other individuals.

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70. How do you convert a Word document into a PDF?

Open Adobe and select the word document

From your Word document, go to File, Save as, and select the place you want it saved.

From your Word document go to File, Save as, and select PDF

Right click on the document and select PDF

Answer

Correct Answer: From your Word document go to File, Save as, and select PDF

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71. True or False? If your superior is conducting activity such as insider trading and is caught by the SEC, you could be liable as well if you handled any of the traded information?

True

False

Answer

Correct Answer: True

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72. True or False? Email signatures are required to contain a street address.

False

True

Answer

Correct Answer: False

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73. Outward correspondence is always printed on:

A legal pad

Company letterhead

Completely blank printer paper

Lined printer paper

Answer

Correct Answer: Company letterhead

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74. In Outlook, If you send an email and want to get it back because you forgot to put in important information, how do you get it back and send out the right email?

Click on Actions: Recall on read email.

Click on Actions: Recall and Replace

Answer

Correct Answer: Click on Actions: Recall and Replace

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75. Which is a good policy for effective teamwork in a support environment?

Share credit for both successes and failures

Let people know which successful parts of a project were your idea

Call out people who aren't pulling their weight to the group

Work alone on the parts of a project you do well, so that the outcome represents a cohesive vision

Answer

Correct Answer: Share credit for both successes and failures

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76. In Outlook, can you add meetings to other people's calendars?

Only if they allow you to

Answer

Correct Answer: Only if they allow you to

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77. What is the appropriate response to discovering the printer is out of ink?

Leave it to the next person

Walk away and tell a fellow office worker, hoping he or she take responsibility

Force the printer to deliver

Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.

Answer

Correct Answer: Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.

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78. What does POC stand for?

Point of Contact

Payment of Cash

Post occupied

Answer

Correct Answer: Point of Contact

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79. What does FYI stand for?

For Your Information

Follow your intuition

Find your invoice

Answer

Correct Answer: For Your Information

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80. What computer program is generally used to create spreadsheets?

Excel

Outlook

Word

SharePoint

PowerPoint

Answer

Correct Answer: Excel

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81. Which of the following is manager expectations for administrative assistants?

Texting your children

Strong work ethic, productivity, and professionalism

Frequent tardiness

Answer

Correct Answer: Strong work ethic, productivity, and professionalism

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82. You can make more than one indivual folder in outlook.

True

False

Answer

Correct Answer: True

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83. What is a good way to start off a letter?

What's up

Hi Mate

To Whom It May Concern

How'd You Do

Hey There

Answer

Correct Answer: To Whom It May Concern

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84. Which of these are NOT typically included in a fax cover sheet?

The sender

The recipient

The deadline for reply

The number of pages

Answer

Correct Answer: The deadline for reply

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85. What should you include in the first two lines of an email?

Your contact information

Your boss' name

Your company's name

The purpose of the email

Answer

Correct Answer: The purpose of the email

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86. In which Microsoft Office product do you work with animations?

Excel

PowerPoint

Word

Answer

Correct Answer: PowerPoint

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87. if unable to attend a meeting what is the proper protocol to follow?

Forward necessary documents to everyone who will be attending meeting so they will not be well informed.

Contact immediate supervisor and the head of the meeting committee and ensure any material in your possession necessary for that meeting is forwarded and available for that meeting.

Answer

Correct Answer: Contact immediate supervisor and the head of the meeting committee and ensure any material in your possession necessary for that meeting is forwarded and available for that meeting.

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88. Should you have a To Do List?

Only if you work for more than one person.

No it takes too long to make a list.

Maybe but only when there are more than 5 items on it.

Yes - it helps you work more efficiently

Answer

Correct Answer: Yes - it helps you work more efficiently

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89. What does SOP mean?

Still on Payroll

Standard Operating Procedure

Share option paperwork

Sit on printer

Answer

Correct Answer: Standard Operating Procedure

Note: This Question is unanswered, help us to find answer for this one

90. What does INC in company name stand for?

Incorporated

Company name

New name

Shine

Answer

Correct Answer: Incorporated

Note: This Question is unanswered, help us to find answer for this one

91. At the same exact time - a customer walks through the door and the phone rings. Who do you address first?

You address the person in front of you, apologize for a moment, answer the phone, and place the call on hold; then return your attention to the individual in front of you.

Answer the phone and address the person in front of you while you are on the phone.

Ignore the person in front of you and answer the phone.

Ignore the phone, if they wanted help they should have come into the store.

Answer

Correct Answer: You address the person in front of you, apologize for a moment, answer the phone, and place the call on hold; then return your attention to the individual in front of you.

Note: This Question is unanswered, help us to find answer for this one

92. When would PowerPoint be used?

To create reports

To create visual presentations

To create spreadsheets

To create word processing documents

Answer

Correct Answer: To create visual presentations

Note: This Question is unanswered, help us to find answer for this one

93. In Outlook, Can you manage someone else's calendar if given permission?

Yes

Answer

Correct Answer: Yes

Note: This Question is unanswered, help us to find answer for this one

94. Your boss is expecting a client, but he is too busy. What would you do if the client comes earlier than the scheduled time?

You tell him to have a seat and wait for your boss, as he is very busy right now.

You tell him to come back later as your boss is very busy right now.

You introduce yourself, walk him to the meeting room, offer him something to drink and kindly tell him to wait for a while as your boss is delayed.

Answer

Correct Answer: You introduce yourself, walk him to the meeting room, offer him something to drink and kindly tell him to wait for a while as your boss is delayed.

Note: This Question is unanswered, help us to find answer for this one

95. When choosing a font, you should look for something:

fancy and colorful

bold and unique

simple and clean

Answer

Correct Answer: simple and clean

Note: This Question is unanswered, help us to find answer for this one

96. True or False? Once you are comfortable working with your boss, it is usually recommended to use phrases like "honey" or "dear" when speaking to them.

True

False

Answer

Correct Answer: False

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97. When answering a phone call it is important to state your name?

False

True

Answer

Correct Answer: True

Note: This Question is unanswered, help us to find answer for this one

98. How do you convert a Word document into a PDF document?

From Adobe go to file, save as

From Word document go to file, save as, PDF

From Adobe open the Word document

Answer

Correct Answer: From Word document go to file, save as, PDF

Note: This Question is unanswered, help us to find answer for this one

99. When working for a client it is best to have a(n)_________

Handshake

Written contract

contract template

oral agreement

Answer

Correct Answer: Written contract

Note: This Question is unanswered, help us to find answer for this one

100. What is "memo" short for?

Memorize

Memorial

Memorandum

Memoir

Answer

Correct Answer: Memorandum

Note: This Question is unanswered, help us to find answer for this one

101. Which closing phrase is NOT appropriate for a business letter?

Best regards,

Yours truly,

Forever Yours,

Sincerely,

Answer

Correct Answer: Forever Yours,

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102. Which of the following is NOT a duty of administrative assistant?

Firing individuals

Calendaring

Answering phones

Scheduling

Sending and receiving emails

Answer

Correct Answer: Firing individuals

Note: This Question is unanswered, help us to find answer for this one

103. What colour pen/ink is NOT suitable for writing business letters/memos?

Black

Blue

Green

Answer

Correct Answer: Green

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104. True or False? An administrative assistant who repeats every conversation heard and gossips with other staff members is prized for being friendly and professional

True

False

Answer

Correct Answer: False

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105. How do you manage the electronic diary for your line manager?

By texting your manager.

Scheduling them in your diary and verbally telling your manager.

By ensuring meetings don't clash, informing your line manager and by setting up reminders in advance of the meeting.

By scheduling meetings only. Your manager should check the diary.

Answer

Correct Answer: By ensuring meetings don't clash, informing your line manager and by setting up reminders in advance of the meeting.

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106. A period of 12 months used for accounting purposes is known as a(n) _________ year. This period may or may not coincide with a traditional January-December calendar year.

CPA

fiscal

capital

budget

Answer

Correct Answer: fiscal

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107. What do you do when the copier is malfunctioning?

change paper to a heavier paper, and re-try

pry the glass top and reconfigure the central control box

Remove power, clean glass, call repair man

Remove power, check toner, check for paper in compartments, replace power, call repair man

unplug machine, connect to generator

Answer

Correct Answer: Remove power, check toner, check for paper in compartments, replace power, call repair man

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108. In Excel, what are the boxes called?

blocks

squares

spreadsheet

cells

Answer

Correct Answer: cells

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109. After you read an office memo that is confidential, you should

discuss it only with your friends and co-workers

discuss it with persons in rival companies

not discuss it with anyone

discuss it with government officials

discuss it with your family to determine how it impacts you

Answer

Correct Answer: not discuss it with anyone

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110. If you have more years than your manager, do you outrank them?

Yes, years of experience will always outrank position hierarchy.

No, you are still a subordinate and should act accordingly.

It depends on the place of business and your capacity to the manager.

Answer

Correct Answer: No, you are still a subordinate and should act accordingly.

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111. What does "Enclosure" mean at the bottom of a letter?

The letter included additional documents in the same envelope

The letter is wrapping up and ending a conversation chain

The letter has been overnighted and demands immediate attention

The letter pertains to property foreclosure

Answer

Correct Answer: The letter included additional documents in the same envelope

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112. If you work for multiple bosses, what is the recommended method for keeping organized?

Create separate folders for each individual and keep projects organized accordingly

Create separate folders for each day of the week and put all work for all the bosses in the same folders

Keep all your work in stack on the corner of the desk for easy access

Create one folder and put all your work for all the individuals in the same folder

Answer

Correct Answer: Create separate folders for each individual and keep projects organized accordingly

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113. Press ___________ to paste contents of clipboard

Ctrl + Y

Ctrl + V

Ctrl + H

Ctrl + C

Answer

Correct Answer: Ctrl + V

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114. When forwarding an email to a co-worker or supervisor via Outlook, what button should be clicked?

Mark Unread

Reply All

Forward

Answer

Correct Answer: Forward

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115. If the supervisor on duty gives you a task you do not understand, you should

simply refuse to perform the task

tell your supervisor you do not know how to do it and ask him to assign a co-worker the task

ask your supervisor for further clarification

try to figure it out on your own

get a co-worker who is more experienced to complete the task.

Answer

Correct Answer: ask your supervisor for further clarification

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116. True or False? When typing up a record of the proceedings of a meeting, you must keep all matters in the order they were discussed at the meeting - even if they differ to your agenda.

True

False

Answer

Correct Answer: True

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117. What is an EIN?

Environmental Interest Network

Earned Income Number

Employer Identification Number

Electronic Invoice Network

Answer

Correct Answer: Employer Identification Number

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118. When working for a client it is best to have a(n)____

Contract template

Oral agreement

Written contract

Handshake

Answer

Correct Answer: Written contract

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119. What does VA stand for?

Viewer Advisory

Visual Ad

Virtual Assistant

View Action

Answer

Correct Answer: Virtual Assistant

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120. In the phrase "The documents will be mailed by EOD," what does EOD stand for?

Eastern Office Day

End of Deadline

End of Day

Early off Deadline

Answer

Correct Answer: End of Day

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121. True or False: Emoticons and shortcuts for real words are appropriate in business emails.

False

True

Answer

Correct Answer: False

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122. A record of the proceedings of a meeting such as who attended, discussions that took place, action to be taken, and the time the meeting closed is known as:

Minutes

Folios

Ledgers

Files

Answer

Correct Answer: Minutes

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123. When booking a meeting you should:

use email - it provides a written record and confirmation

use the phone - it's more personal

use text message - it is the most convenient option for everyone

Answer

Correct Answer: use email - it provides a written record and confirmation

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124. When typing a Memo what field is not generally included in the header?

DATE

SUBJECT

Number of Pages

FROM

Answer

Correct Answer: Number of Pages

Note: This Question is unanswered, help us to find answer for this one

125. What additional titles are Administrative Assistants known for?

Personal Assistant, Secretary, Clerk

Technician

Human Resource Assistant

Manager

Answer

Correct Answer: Personal Assistant, Secretary, Clerk

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126. What is NOT necessarily required for being an administrative assistant?

Multi-tasking

Decision-making power

Timely responses

Reliability

Detail orientation

Answer

Correct Answer: Decision-making power

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127. What does PTO stands for?

Paid Time Off

Permanent time off

Power time off

Answer

Correct Answer: Paid Time Off

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128. When receiving a meeting proposal in Outlook, what do you do if you want to accept the meeting, but at another date/time?

Use "Decline and propose new time" option, which automatically changes the meeting maker and sends the proposal back for approval

Decline the meeting and create another one, at the desired date/time

Write an email to the sender asking if he can send another meeting maker

Answer

Correct Answer: Use "Decline and propose new time" option, which automatically changes the meeting maker and sends the proposal back for approval

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129. What is an office ‘memo circular?

simple message delivered by email or hard copy sent to all office staff updating everyone on new office procedures

letter of intro by potential new client

complaint letter to CEO circulated and signed by entire company staff

circular shaped memo

Answer

Correct Answer: simple message delivered by email or hard copy sent to all office staff updating everyone on new office procedures

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130. What does Administrator generally handle in an office environment?

The efficient day-to-day running of the office with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources etc.

Specifically, the hiring of new management and middle management

Ensuring that the infrastructure of the building is regularly cheeked and modernized

Paper work and account.

Answer

Correct Answer: The efficient day-to-day running of the office with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources etc.

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131. Evernote is used for notetaking and can be shared with other individuals?

True

False

Answer

Correct Answer: True

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132. Which of these are NOT typical tasks of an administrative assistant?

Answering telephone enquiries from customers

Sorting and distributing incoming mail to areas and staff within the organization

operating a range of office machines such as photocopiers, computers and faxes

Providing technical troubleshooting support

Answer

Correct Answer: Providing technical troubleshooting support

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133. In Outlook What would you do if you want to send a particular email to 25 persons at one go and you do not want anyone in those 25 recipients to know who else received the email?

Use CC and send the mails

Use 'from' and send the emails separately

Print and use the postal service

Address the email to yourself, and then use Bcc for the other 25 email addresses

Answer

Correct Answer: Address the email to yourself, and then use Bcc for the other 25 email addresses

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134. In Outlook: It is possible to view others' calendars, inboxes & contacts if they allow you to do so.

False

True

Answer

Correct Answer: True

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135. A lot of companies use CRMs to help keep track of customers, leads, and potential partners. What does CRM stand for?

Consumer Relationship Managers

Customer Relationship Management

None of the above

Computer Relative Manager

Answer

Correct Answer: Customer Relationship Management

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136. True or False? By responding to spam emails, employees are actually confirming their company email address as a valid address to spammers.

False

True

Answer

Correct Answer: True

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137. What is a fiscal year?

A 12-month accounting period

A profitable year for a company

A year where a company has to reduce their budget

The budget allotted for the upcoming year

Answer

Correct Answer: A 12-month accounting period

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138. "Be sure to follow up with Michael via phone if he doesn’t return your email by 2 pm tomorrow.” According to this sentence, how should you contact Michael to follow up?

Send a fax

Send an email

Schedule a meeting for 2 pm tomorrow

Call him

Answer

Correct Answer: Call him

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139. In a business setting, what does NDA stand for?

Non-disclosure agreement

Needed Daily Allotment

National Department of Agriculture

Necessary Data Access

Answer

Correct Answer: Non-disclosure agreement

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140. Which of the following is not an appropriate font for use in business correspondence?

Courier New

Comic Sans Serif

Times New Roman

Tahoma

Arial

Answer

Correct Answer: Comic Sans Serif

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141. True or False? It is always appropriate to introduce two people over email without checking with each first.

True

False

Answer

Correct Answer: False

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142. When logging a phone message, which of these is NOT a recommended field in the call log?

The caller's email address

The caller's name

The caller's phone number

The caller's message

Answer

Correct Answer: The caller's email address

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143. <AR> means:

Action Required

Already Read

After Receiving

Anonymous Response

Answer

Correct Answer: Action Required

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144. Correct the following sentence: "There is no way your missing the company's picnic."

"Their is no way your missing the company's picnic."

"There is no way you're missing the company's picnic."

"There is no way your missing the companies picnic."

"There is no way you're missing the companys picnic."

Answer

Correct Answer: "There is no way you're missing the company's picnic."

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145. What does L&D mean?

Leave and days

Lines and detail

Learning and development

Letters and digits

Answer

Correct Answer: Learning and development

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146. True or False? You should use the hold button as often as possible when fielding incoming calls.

True

False

Answer

Correct Answer: False

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147. Administrative Assistant generally provide support to specific departments or teams in a company.

False

True

Answer

Correct Answer: True

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148. What does the "tab" key do in word processing programs?

Indents

Double spaces the paragraph

Deletes the last word

Bolds the font

Answer

Correct Answer: Indents

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149. Your manager wants you to accept a meeting on his behalf. What should you do?

It is not possible for you to accept the meeting on his behalf. You will need to explain that this is a task he needs to complete himself

Enable the permissions from your own version of Outlook and go ahead

Ensure your manager has the correct permissions set on his Outlook and go ahead

Answer

Correct Answer: Ensure your manager has the correct permissions set on his Outlook and go ahead

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150. Use email as a form of communication as much as possible, avoiding face-to-face or voice-to-voice contact.

True

False

Answer

Correct Answer: False

Note: This Question is unanswered, help us to find answer for this one

151. Your emails should be:

meandering and detailed

concise and conversational

lengthy and thorough

< 3 sentences

Answer

Correct Answer: concise and conversational

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152. Which service would you use to setup direct deposits?

Salesforce

Hubspot

Resumator

Paychex

Answer

Correct Answer: Paychex

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153. The purpose of using the CC field is to:

indicate those on the thread who need to take action

keep others informed

create a call-to-action

Answer

Correct Answer: keep others informed

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154. If you are taking notes for a coworker, what is the least important item to write down on the message?

Name of caller

Date of call

Telephone number

Length of call

Time of call

Answer

Correct Answer: Length of call

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155. If you disagree with your boss' plan for action during a meeting, what is the recommended method for making your opinion known?

Wait until your boss has finished speaking and list all the reasons why you think they are incorrect

Do not make your opinion known. You are not expected to make decisions

Interject with your concerns immediately

Wait until the meeting is finished and explain your concerns with your boss privately

Answer

Correct Answer: Wait until the meeting is finished and explain your concerns with your boss privately

Note: This Question is unanswered, help us to find answer for this one

156. Tangibles are among the five factors customers use to evaluate products or services. What are Tangibles?

The lifespan of your product / service

How respectfully the customer is treated

The company's physical presentation - facilities, equipment, employee appearance, etc.

The speed and dependability with which a company delivers a product or service

Answer

Correct Answer: The company's physical presentation - facilities, equipment, employee appearance, etc.

Note: This Question is unanswered, help us to find answer for this one

157. What does "COB" mean in the following sentence: I need your status report by COB.

Close Of Business

Common Operating Budget

Cost Of Business

Carry Out Business

Answer

Correct Answer: Close Of Business

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158. In an email, what does "NNTR" stand for?

Notes Needed Thursday

None of these

Notes Needed To Respond

No need to respond

Answer

Correct Answer: No need to respond

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159. Bcc differs from "Cc" in its:

ability to see other recipients' responses

priority in the email chain

visibilty to other recipients

ability to respond the the message

Answer

Correct Answer: visibilty to other recipients

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160. How often should you use an auto-reponse message?

sparingly

never

frequently

Answer

Correct Answer: sparingly

Note: This Question is unanswered, help us to find answer for this one

161. A master travel itinerary does not always need to include:

passport number

meeting times

flight numbers

flight times

Answer

Correct Answer: passport number

Note: This Question is unanswered, help us to find answer for this one

162. When ushering guests to their seats you should:

Walk with your arm extended pointing towards the place with an open palm walking ahead of them but at slight angle so they are not facing your back.

Walk ahead of them without talking to them.

Walk with them and engage them in to chat so they feel comfortable around you later during the meeting.

Walk behind them and give them directions.

Answer

Correct Answer: Walk with your arm extended pointing towards the place with an open palm walking ahead of them but at slight angle so they are not facing your back.

Note: This Question is unanswered, help us to find answer for this one

163. What would the following notation at the bottom of a letter indicate: "JMN/pjn"?

The author's initials are JMN and the filing code for the attached documents is pjn

It is a mistake. You would not typically see any sort of notation at the bottom of letters

The author's initials are JMN and the typist's initials are PJN

The author's initials are PJN and the typist's initials are JMN

Answer

Correct Answer: The author's initials are JMN and the typist's initials are PJN

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164. What is the difference between AR and AP?

AR are debits and AP are credits.

AR involves monies that are owed to the company, whereas AP involves monies that the company owes.

AR involves monies that the company owes, whereas AP involves monies that the company is owed.

Answer

Correct Answer: AR involves monies that are owed to the company, whereas AP involves monies that the company owes.

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165. Another name for administrative assistants are all of the following except:

Personal Assistant

Executive Assistant

Secretary

Human Resource Assistant

Clerk

Answer

Correct Answer: Human Resource Assistant

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166. You can automate frequently typed sections (such as standard letter headings and contract language) in a word processor by setting up:

WordPerfect

Macros

EZtypes

Micros

Answer

Correct Answer: Macros

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Administrative Assistant MCQs | Topic-wise

MCQ on Basic Administrative Assistant

General Administrative Assistant MCQs

Administrative Assistant Subjects

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