Which of the following is true regarding the Central Reservation System?

To which department does the concierge report?

Which of the following is NOT a function of the front office?

Hotel performance is based on which of the following operating ratios?

Which of the following is not a front-office module of the typical Property Management System (PMS)?

Revenue management is:

Which of the following represents the most significant cost in kitchen operations?

________ will monitor reservations and, based on previous trends and current demand, determine the number and type of rooms to sell at what price to obtain the maximum revenue.

_______ is one of the highest concerns of guests who visit hospitality businesses.

_______ in housekeeping is measured by the number of hours each person takes to clean an occupied room.

The ___________ allows hotels and their corporate office to access rooms' inventory and make reservations simultaneously.