Revenue management is:

Hotels add a charge to all long distance calls made by the guest. This charge is typically:

Guest surveys consistently rank which of the following as the number one concern in hotels?

Housekeeping attendants typically clean and service how many rooms per shift?

The primary function of a hotel is to provide lodging accommodation.

The front office manager's main function is to ensure that the housekeeping department maintains a high quality of cleaned rooms.

The __________ is used as the benchmark quotation of a hotel's room rate.

Communications such as telephone, FAX, and pagers are usually a break-even service in hotels.

The largest department in terms of number of staff is food and beverage.

The ADR is calculated by dividing the total sales by total number of guests in the hotel.