Which of the following is NOT a function of the front office?

Hotel performance is based on which of the following operating ratios?

Which of the following is not a front-office module of the typical Property Management System (PMS)?

Revenue management is:

Hotels add a charge to all long distance calls made by the guest. This charge is typically:

Guest surveys consistently rank which of the following as the number one concern in hotels?

_______ is one of the highest concerns of guests who visit hospitality businesses.

_______ in housekeeping is measured by the number of hours each person takes to clean an occupied room.

The ___________ allows hotels and their corporate office to access rooms' inventory and make reservations simultaneously.

The __________ is used as the benchmark quotation of a hotel's room rate.

Communications such as telephone, FAX, and pagers are usually a break-even service in hotels.