Which of the following hotel employees are responsible for balancing the guest accounts every day?

Which of the following is true regarding the Central Reservation System?

To which department does the concierge report?

Which of the following is NOT a function of the front office?

Hotel performance is based on which of the following operating ratios?

Which of the following is not a front-office module of the typical Property Management System (PMS)?

The food and beverage department often contributes what profit margin from operations?

Which of the following represents the most significant cost in kitchen operations?

________ will monitor reservations and, based on previous trends and current demand, determine the number and type of rooms to sell at what price to obtain the maximum revenue.

_______ is one of the highest concerns of guests who visit hospitality businesses.

_______ in housekeeping is measured by the number of hours each person takes to clean an occupied room.