Which of the following is an example of a pre-experience?
Answer
Correct Answer:
Receiving a buzzer and a menu at Outback Steakhouse
Note: This Question is unanswered, help us to find answer for this one
Which is an example of a serpentine line?
Answer
Correct Answer:
Most amusement park rides
Note: This Question is unanswered, help us to find answer for this one
The Serpentine line guarantees ______?
Answer
Correct Answer:
First-come, first serve
Note: This Question is unanswered, help us to find answer for this one
A good illustration of a single-channel, multi-phase queue would be
Answer
Correct Answer:
A cafeteria line
Note: This Question is unanswered, help us to find answer for this one
According to the text, which line type do guests tend to prefer?
Answer
Correct Answer:
Multi-channel, single-phase
Note: This Question is unanswered, help us to find answer for this one
How is queue discipline usually decided?
Answer
Correct Answer:
First-come, first serve
Note: This Question is unanswered, help us to find answer for this one
All the following are characteristics of a waiting line model except
Answer
Correct Answer:
Unhappy customers
Note: This Question is unanswered, help us to find answer for this one
What is considered to be another term used for queuing theory?
Answer
Correct Answer:
Waiting-line theory
Note: This Question is unanswered, help us to find answer for this one
Which best fits what a capacity day does?
Answer
Correct Answer:
Calculates the maximum number of customers allowed in a facility
Note: This Question is unanswered, help us to find answer for this one
Which term best describes the way in which a certain number of customers arriving or entering an operation in a given period of time?
Answer
Correct Answer:
Arrival pattern
Note: This Question is unanswered, help us to find answer for this one
Which of the following is NOT mentioned as an option to managers when it comes to waiting?
Answer
Correct Answer:
Give discounts to devoted customers who wait
Note: This Question is unanswered, help us to find answer for this one
What can capacity designs do?
Answer
Correct Answer:
Affect perceptions of service quality
Note: This Question is unanswered, help us to find answer for this one
The two major components of managing the wait are
Answer
Correct Answer:
Make the wait short and meet the needs and expectations of guests while they wait
Note: This Question is unanswered, help us to find answer for this one
People waiting to be seated believe the quality of the dining experience will
Answer
Correct Answer:
Outweigh the cost of the wait
Note: This Question is unanswered, help us to find answer for this one
Queues are
Answer
Correct Answer:
Waiting lines
Note: This Question is unanswered, help us to find answer for this one
The theory of how waiting lines behave; same as queuing theory is known as ______ .
Answer
Correct Answer:
Waiting-line theory
Note: This Question is unanswered, help us to find answer for this one
Virtual queue allows customers to engage in other activities while waiting for service.
Answer
Correct Answer:
True
Note: This Question is unanswered, help us to find answer for this one
Which type is used for a queue where there is a single server and s single step ?
Answer
Correct Answer:
Both a & b
Note: This Question is unanswered, help us to find answer for this one
Two or more single-channel, single-phase queues in a sequence Is known as ________ .
Answer
Correct Answer:
Both a & b
Note: This Question is unanswered, help us to find answer for this one
Waiting lines is also known as _______
Answer
Correct Answer:
Queues
Note: This Question is unanswered, help us to find answer for this one
Queuing theory is the theory of how waiting lines behave; same as waiting-line theory.
Answer
Correct Answer:
True
Note: This Question is unanswered, help us to find answer for this one
Queue discipline is the organization’s _______ for how arriving guests are served; usually first-come, first-served.
Answer
Correct Answer:
Both a & b
Note: This Question is unanswered, help us to find answer for this one
The customer begins in a single line that then feeds into multiple channels or stations for the service, each staffed by a server is known as ________ .
Answer
Correct Answer:
Both b & c
Note: This Question is unanswered, help us to find answer for this one
Multi-channel, multi-phase queue is two or more multi-channel, single-phase queues in sequence.
Answer
Correct Answer:
True
Note: This Question is unanswered, help us to find answer for this one
Which psychological techniques to minimize the negative impact on guests of inevitable waits ?
Answer
Correct Answer:
Managing the wait
Note: This Question is unanswered, help us to find answer for this one
Capacity day is the _______ of guests allowed, by law or by the organization, in a service facility in a day or at one time
Answer
Correct Answer:
Maximum number
Note: This Question is unanswered, help us to find answer for this one
Arrival patterns are the patterns describing the number ________ of in a given period of time.
Answer
Correct Answer:
Both possible
Note: This Question is unanswered, help us to find answer for this one