1. __________ workers have a higher skill level than their current job requires.
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Correct Answer:
Underemployed
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2. The combination consisting of work experience, education, and training is best described as
Answer
Correct Answer:
Employee development
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3. The best approach to training evaluation is to
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Correct Answer:
Think of it as an investment.
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4. Which of the following is considered the most sophisticated level of evaluating training effectiveness?
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Correct Answer:
Watch what happens to measure the organizational performance
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5. What is a basic classroom training technique?
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Correct Answer:
Interactive case studies
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6. Which of the following would be considered classroom training?
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Correct Answer:
Having an expert in the field lecture about the job function
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7. What does cross-function training do for an organization?
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Correct Answer:
Enlarges the work force’s capabilities
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8. Mark is a college student trying to gain work experience in the hospitality field; which type of work should he consider?
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Correct Answer:
Interning
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9. Which term best describes “a training program that combines on-the-job training with related one-on-one coaching like instruction”?
Answer
Correct Answer:
Apprenticeship
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10. What type of training method is known to be one of the best ways to train employees as well as staying cost efficient?
Answer
Correct Answer:
On-the-job training
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11. The Sea Mist Hotel is hosting a training program for new employees. It will consist of current managers and employees of the organization training their new employees. This type of training is considered
Answer
Correct Answer:
Internal training
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12. What are effective hospitality organizations constantly monitoring and measuring?
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Correct Answer:
The performance of their staff
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13. Service failures could be a result of
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Correct Answer:
Strategic issues
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14. What are the three levels on a needs assessment?
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Correct Answer:
Organizational, task, individual
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15. Which of the following is one of Leonard Berry’s five training principles for an effective training strategy?
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Correct Answer:
Focus on critical skills and knowledge
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16. In the United States alone, how much money is spent annually directly on organizational training?
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Correct Answer:
100 billion
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17. Skills training is the training designed to give employees the _______ they need to do their jobs.
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Correct Answer:
Knowledge
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18. An imitation of a real or potential problem or organizational situation is known as ________ .
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Correct Answer:
Simulation
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19. Retraining is the training designed to reinforce fundamental messages about the organization’s mission .
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Correct Answer:
True
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20. On-the-job training is when an experienced employee instructs a new employee on how to actually do the job while the trainee is actually performing the job .
Answer
Correct Answer:
True
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21. A relationship in which an experienced manager is paired up with an individual early in the latter’s career or when new to the organization is known as ________ .
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Correct Answer:
Mentoring
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22. Internship is a _______ experience designed to familiarize employees with a particular role or career.
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Correct Answer:
Short-term work
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23. Training provided for organizational members by persons or groups within the organization itself is known as ________ .
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Correct Answer:
Internal training
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24. External training provided for organizational members by persons or institutions outside the organization.
Answer
Correct Answer:
True
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25. Executive education is training programs targeted at _________ leaders in organization.
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Correct Answer:
Higher level
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26. A combination of work experience, education, and training, all of which combine to improve employee KSAs over time is known as ________ .
Answer
Correct Answer:
Employee development
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27. E-learning uses ________ to deliver training content.
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Correct Answer:
Both a & b
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28. Cross-functional training is a training program that _________ how to do other jobs, thus enlarging the workforce’s capabilities.
Answer
Correct Answer:
Teaches employees
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29. A group of individuals that are similar to those being trained, except that they do not receive the training is known as _______ .
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Correct Answer:
Control group
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30. Coaching is training, where there is a relationship between an ________ or a team.
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Correct Answer:
Individual and an individual
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31. Classroom training provided to employees in a classroom setting, typically where an expert uses a lecture format to teach to employees.
Answer
Correct Answer:
True
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32. A training program that combines on-the-job training with related one-on-one coaching-like instruction is known as _______ .
Answer
Correct Answer:
Apprenticeship
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