1. Which term best fits “the beliefs of employees that their knowledge, skills, and abilities are sufficient to perform at the desired level”?
Answer
Correct Answer:
Self-efficacy
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2. Which of the following is NOT a situation where empowerment is less appropriate?
Answer
Correct Answer:
If the service is customized or personalized.
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3. The five keys to implementing an effective empowerment program are
Answer
Correct Answer:
Training, willingness, measurement, incentives, and managerial buy-in
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4. In the long run, what does empowerment do?
Answer
Correct Answer:
Changes how decisions are made
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5. What is a key advantage of a non-cash reward?
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Correct Answer:
They create a lasting memory on the employee.
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6. Achievement needs can also be fulfilled while
Answer
Correct Answer:
Satisfying social needs
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7. Which term is used for determining the needs of individuals for significant accomplishments?
Answer
Correct Answer:
Achievement needs
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8. Opportunities for personal growth must
Answer
Correct Answer:
Be balanced with careful employee development
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9. Which of the following examples best fits the term “formal recognition”?
Answer
Correct Answer:
Being mentioned in the weekly newsletter at work
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10. What term is used to describe the needs of individual to receive praise and attention?
Answer
Correct Answer:
Recognition needs
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11. Which of the following is an example of a formal and informal group?
Answer
Correct Answer:
A fraternity and your roommates from college
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12. Last year, Anthony was hired by a new firm making twice as much as he used to. He then bought a bigger house, new car, and new wardrobe. He is again dissatisfied with the amount of money he makes. This is an example of
Answer
Correct Answer:
Hedonic treadmill
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13. Which of the following is considered an economic need?
Answer
Correct Answer:
The ability to make a mortgage payment
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14. What term best describes “the idea that organizational practices affect employee motivation”?
Answer
Correct Answer:
Service profit chains
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15. Which of the following is NOT a traditional way of motivating employees already in a company?
Answer
Correct Answer:
Signing bonus
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16. Two or more individuals, working together who are performing organizationally relevant tasks to achieve one or more common goals is known as ________ .
Answer
Correct Answer:
Team
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17. The needs of individuals to be part of a group is known as ________ .
Answer
Correct Answer:
Social needs
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18. Goals that are Specific, Measureable, Attainable, Results oriented, and Time bound .
Answer
Correct Answer:
SMART goals
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19. Service-profit chain is the idea that organizational practices affect _________ , which affects ___________ , which ultimately affects profitability.
Answer
Correct Answer:
Both a & b
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20. Self-managed team is a team that is empowered to control its own task behaviors with relatively little external control.
Answer
Correct Answer:
True
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21. Self-efficacy is the beliefs of employees that their ________ are sufficient to perform at the desired level.
Answer
Correct Answer:
All of these
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22. Recognition programs provide a reward to employees who achieve a notable goal.
Answer
Correct Answer:
True
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23. Recognition needs are the needs of individuals for praise and attention from ________ .
Answer
Correct Answer:
All of these
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24. Positive reinforcement providing rewards to employees for organizationally approved behaviors .
Answer
Correct Answer:
Positive reinforcement
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25. Motivation is the _________ force that energizes people to do what they do in a given situation.
Answer
Correct Answer:
Both a & b
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26. A process of having each employee set specific and measurable goals is known as ________ .
Answer
Correct Answer:
Management by Objectives
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27. A process to influence others is known as ________ .
Answer
Correct Answer:
Leadership
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28. Informal group is a social group that forms without guidance from the organization.
Answer
Correct Answer:
True
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29. The tendency of people to return to a relatively stable level of happiness despite positive (or negative) events, purchases, or life changes is known as ________ .
Answer
Correct Answer:
Hedonic treadmill
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30. The needs of individuals for learning and challenging work assignments is known as ________ .
Answer
Correct Answer:
Growth needs
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31. Setting goals for individual employees and units for the purpose of motivating _________ Setting specific and challenging .
Answer
Correct Answer:
Higher performance
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32. A group of employees that exist because of the formal structure of an organization is known as _______ .
Answer
Correct Answer:
Formal group
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33. Expectancy theory is the idea that organizations need to relate employee rewards directly to performance .
Answer
Correct Answer:
True
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34. Ethical leadership is a leadership that is directed and driven by a respect for ethics ________ for the beliefs, dignity, and rights of others.
Answer
Correct Answer:
ALL of these
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35. Equity theory is the theory that people consider what they get out of an endeavor .
Answer
Correct Answer:
True
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36. Empowerment is giving employees _______ to make decisions and gain greater control over their work.
Answer
Correct Answer:
Authority
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37. The needs of individuals for a steady and sufficient stream of income, necessary for purchasing the essentials in life, is known as _______ .
Answer
Correct Answer:
Economic needs
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38. Which of the correct statements about Authority-acceptance theory ?
Answer
Correct Answer:
Chester Barnard’s theory of what authority is and why people do or do not accept it.
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39. The needs of individuals for significant accomplishments, setting and meeting high standards, and excelling in what they do ,this statement is related to ________ .
Answer
Correct Answer:
Achievement needs
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