1. Which system has the capability of responding to information, choosing between alternatives, and either making or helping make a decision?
Answer
Correct Answer:
Decision support system
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2. Which system was developed to ensure that orders are entered in proper sequence?
Answer
Correct Answer:
Point of sale system
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3. Which is an example of behind-the-scenes high-tech and high-touch technology?
Answer
Correct Answer:
Having microchips on room service food carts that alert staff to remove the dirty carts from the hallway
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4. What hospitality organization was confronted about customers’ dissatisfaction because overbooking?
Answer
Correct Answer:
United Airlines
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5. Every employee phone at the ______ hotels has a caller ID system that allows any employee to greet the caller by name when answering the phone.
Answer
Correct Answer:
Hyatt
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6. In restaurants, to improve freshness, the information system can improve service delivery by including?
Answer
Correct Answer:
Labels with day-dots
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7. What guest database does The Ritz-Carlton hotels use?
Answer
Correct Answer:
Mystique
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8. Which of the following is NOT a source of information that is available to guests to help evaluate a hospitality experience before they decide to have it?
Answer
Correct Answer:
Amazon
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9. The service environment provides which of the following?
Answer
Correct Answer:
Locations of various points of interest
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10. The ______ can be a source of information related to the service itself, and that information must be efficiently and effectively provided.
Answer
Correct Answer:
Service setting
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11. What is an Integrated Information System?
Answer
Correct Answer:
A system designed to bring together numerous diverse sources
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12. An economic ordering quantity model is
Answer
Correct Answer:
A formula calculating the optimum reorder size
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13. A good illustration of a sophisticated information and decision system properly used is that developed by ______?
Answer
Correct Answer:
Sysco’s FreshPoint in Orlando
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14. What is information overload?
Answer
Correct Answer:
Tendency of an information system to produce and transmit too much data.
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15. Adam is a customer at a new restaurant and bar where they specialize in IPA beers. He receives the beer list, looks, and feels overwhelmed. Instead of the server asking Adam if he had any questions about the beer list, he just asks what drink he would want. Adam, being overwhelmed and frustrated, opts for a soda instead. This is an example of
Answer
Correct Answer:
Managing information
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16. Which techniques can capture the information content of textual sources for use in business intelligence, exploratory data analysis, research, or investigation ?
Answer
Correct Answer:
Text analytics
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17. The idea that the organization itself should be considered as and structured as an integrated information network or system is known as ________ .
Answer
Correct Answer:
Organization as an information system
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18. Managing information is a system to get the right information to the right person in the right format at the right time .
Answer
Correct Answer:
Managing information
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19. A system designed to bring together diverse sources of organizational information to enable managerial decisions is known as _________ .
Answer
Correct Answer:
Integrated information system
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20. A system, often computerized, designed to get the right information to the right person in the right format at the right time is known as _______ .
Answer
Correct Answer:
Information system
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21. Information overload generally refers to a tendency of information systems.
Answer
Correct Answer:
True
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22. A formula for calculating the optimum reorder size (number of units) of an item once the reorder point is reached is known as _______ .
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23. DSS stands for ________ .
Answer
Correct Answer:
Decision support systems
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24. Daily count is an information system after a relatively short period of time and based on a combination of actual count .
Answer
Correct Answer:
True
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25. Data analytics is a ________ that uses statistical analyses to search large datasets for useful information to support decision[-]making.
Answer
Correct Answer:
Largely automated process
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26. Cross-sell using an interaction with a guest who has come to the organization for one service as an opportunity to sell the guest another product or service.
Answer
Correct Answer:
True
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27. Big data is a massive volume of ________ data that is so large as to make traditional approaches to its analysis difficult or even impossible.
Answer
Correct Answer:
Both a & b
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