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Help Desk Skills MCQs

Which of the following is the best helpdesk philosophy?

Think fast, leave early.

Save your best advice to the end of the day in case there is a particularly aggressive caller, or difficult problem.

Answer the phone quickly, and resolve problems effectively without passing customers around.

Answer the phone quickly, and refer callers to somebody else the moment you get stuck dealing with them.

First thought, best thought.

Answer

Correct Answer: Answer the phone quickly, and refer callers to somebody else the moment you get stuck dealing with them.

Explanation:

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