Correct Answer: a and c
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Help Desk Skills Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Help Desk Skills MCQ Questions
Which is good question to ask a client who tells you 'My computer is not working'?
What is the name given to the process of assigning a service request to a higher support level?
Which term refer to the average time that an executive spends actually talking to a customer on the phone?
A business employee calls the help desk of an internet service provider to report that his internet speed is below the promised speed. Which task should be done first?
Having learned a significant amount of helpdesk terminology, which do you see as essentially the role of the helpdesk operator?
While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?
Which of the following are important when dealing with a helpdesk customer over the telephone?
Which statement is true about the Call Capture Rate (CCR)?
What is an 'online trouble ticket system'?
Best demonstrate a helpdesk that is clearly functioning well and ready to help callers?