Which of the following are useful additional technical skills for helpdesk workers?

If you have to send a scanned document to a client by e-mail, what should you do?

Which is good question to ask a client who tells you 'My computer is not working'?

What is the name given to the process of assigning a service request to a higher support level?

Which term refer to the average time that an executive spends actually talking to a customer on the phone?

A business employee calls the help desk of an internet service provider to report that his internet speed is below the promised speed. Which task should be done first?

You have been asked to handle calls for a major account. What does it mean?

While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?

Which of the following are important when dealing with a helpdesk customer over the telephone?

Which statement is true about the Call Capture Rate (CCR)?

What is an 'online trouble ticket system'?