Which of the following are significant skills when hiring helpdesk staff?

Which is useful additional technical skills for helpdesk workers?

If you have to send a scanned document to a client by e-mail, what should you do?

Which is good question to ask a client who tells you 'My computer is not working'?

What is the name given to the process of assigning a service request to a higher support level?

Which term refer to the average time that an executive spends actually talking to a customer on the phone?

Which is priority when analyzing the efficiency of your helpdesk operations?

You have been asked to handle calls for a major account. What does it mean?

While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?

Which of the following are important when dealing with a helpdesk customer over the telephone?

Which statement is true about the Call Capture Rate (CCR)?