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Help Desk Skills MCQs

Which of the following are good initial responses to the customer who is calling because they 'can't log-in'?

Advising the caller to log-in using a different computer even if he or she has to change location.

Referring them to your boss after asking a few preliminary questions.

Asking the caller to check the basics i.e. whether the password is correct, the caps lock key

Asking the caller for his or her log-in id and password, and insisting on the information if he or she is reluctant to give them.

Answer

Correct Answer: Asking the caller to check the basics i.e. whether the password is correct, the caps lock key

Explanation:

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