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Customer Service MCQs

You found yourself dealing with an angry customer and it seems they've called into the company before. What are some of the best statements to express: (check all that apply)

"I imagine this must've been very upsetting"

"I'm Sorry" or "I'd like to apologize on behalf of the company"

"If you can just stay on the line, I'll have a review of the file and see if we can't do something about this tonight"

"Now that we solved the problem, is there anything else that we can do for you"?

Just because your angry doesn't mean you can dump on me"

Answer

Correct Answer: "Now that we solved the problem, is there anything else that we can do for you"?

Explanation:

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