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Customer Service MCQs

It's the end of your shift and you've found yourself on the other end of a telephone call with an irate customer who called in to fix an issue on their account. How do you handle the call?

You apologize on behalf of the company

You show a level of empathy so the customer feels like they're being listened to

Accept that the responsibility falls on the company to attempt to solve the issue

Even though its late, you know that you can speak to the right department to get the request in to fix the issue

All of the above

Answer

Correct Answer: All of the above

Explanation:

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