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Customer Service MCQs

An influential twitter user tweeted publicly they weren't happy with the view from their hotel room. What is the best response:

You tweet back that there are no other rooms available

Direct message them a coupon for their next visit

Delete the conversion from your twitter stream

Reach out to the hotel staff and arrange for a new room and a tray of assorted snacks with a thank you note

Advise that only American Express gold card members have this option available.

Answer

Correct Answer: Reach out to the hotel staff and arrange for a new room and a tray of assorted snacks with a thank you note

Explanation:

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