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Customer Service MCQs

What are the main benefits for leveraging online forums as part of your customer service program:

Customers are able to comment or answer questions together in a community and this reduces support costs

Detailed answered don't need to be recreated each time, you can simply reference the response in the online forum

It's another way to boost Search Engine Optomisation (SEO) for support issues

customers become brand advocates and potentially bring new customers to the company through word of mouth (WOM)

all of the above

Answer

Correct Answer: all of the above

Explanation:

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