You should avoid raising your voice to customers. True or False

Never pay attention to the customer when conversing

Obtaining regular feedback can

True or false? Unhappy staff can have a negative impact on customer service, even when they don't directly deal with customers.

True or false? Smiling while on the phone can positively affect the impression a service provider makes.

What should you do if a customer does not understand your point?

What are the main benefits for leveraging online forums as part of your customer service program:

What 2 elements are involved in CRM (Customer Relationship Management)?

An influential twitter user tweeted publicly they weren't happy with the view from their hotel room. What is the best response:

During a customer online chat, you discover that you've been 'trolled' and the customer is insulting both you and the company. What is the best way to deal with this person?

You are about to go on vacation for a week and have outstanding service tickets that need attention. How do you handle this?