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Customer Service MCQs

You are about to go on vacation for a week and have outstanding service tickets that need attention. How do you handle this?

You'll get to the support tickets after you get back from vacation

You quickly send a message to your manager via internal chat saying "have a great week"

Flag the support tickets and alert the appropiate team members by email

Create an auto-responder email saying you are on vacation

Wcomments on each ticket that there are delays

Answer

Correct Answer: Flag the support tickets and alert the appropiate team members by email

Explanation:

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