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Customer Service MCQs

During a customer online chat, you discover that you've been "trolled" and the customer is insulting both you and the company. What is the best way to deal with this person?

Try and regain control of the conversation and answer their questions

Type back: "How dare you insult me and the company, screw you!"

Kindly thank them for their time and suggest they can always contact the company again when they have questions

Esculate the chat to a senior manager who can address the concerns of the customer

Match the tone of the person trolling the company

Answer

Correct Answer: Kindly thank them for their time and suggest they can always contact the company again when they have questions

Explanation:

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