Correct Answer: "Could you please hold? Thank you."
Explanation:
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More Customer Service MCQ Questions
Whether giving customer service in person or over the phone, one of the primary qualities you must have is:
The first person a customer encounters can be considered the 'face of the company'
Why do most companies have a customer service department?
You should avoid raising your voice to customers. True or False
Never pay attention to the customer when conversing
What are general marketing techniques for social media? (check any that apply)
Which of the following is an example of 'describing your actions' in a live chat with a customer (check all that apply)
Why is good customer service important for companies?
Good customer service results in: (check all that apply)
What are the main benefits for leveraging online forums as part of your customer service program: