When a customer expresses a complaint what should you do?

CRM stands for:

You should never apologise to a customer. True or False

Positive body language can improve communication.

A caller can tell you are sincere by your tone and pitch.

Customers generally appreciate follow-up communication after a customer service call.

What are some best practices around social media and customer service:

It's the end of your shift and you've found yourself on the other end of a telephone call with an irate customer who called in to fix an issue on their account. How do you handle the call?

What are examples of gamification in customer service

What are the benefits of using Facebook chat bots in customer service( check all that apply)

A customer received a gift from a friend that was ordered online and wishes to order the return labels themselves. The general policy states that the gift giver is suppose to order these. What is the best response: