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Customer Service MCQs

What are the benefits of using Facebook chat bots in customer service( check all that apply)

It's an easy way to access customers already on Facebook

Facebook chat bots hold the data from previous conversations to create an automated knowledge base

It means less repetition Simce you can program chat bots to take the less complicated questions

A & B

All of the above

Answer

Correct Answer: All of the above

Explanation:

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