You should never apologise to a customer. True or False

Positive body language can improve communication.

A caller can tell you are sincere by your tone and pitch.

Customers generally appreciate follow-up communication after a customer service call.

What must happen after making a promise to a customer?

You should give a customer _______ to solve a problem.

What are examples of gamification in customer service

What are the benefits of using Facebook chat bots in customer service( check all that apply)

A customer received a gift from a friend that was ordered online and wishes to order the return labels themselves. The general policy states that the gift giver is suppose to order these. What is the best response:

The grandchildren of an elderly lady arrive at the airport to discover that the grandma's connecting flight had been cancelled. They didn't know where their grandma could be contacted:

You found yourself dealing with an angry customer and it seems they've called into the company before. What are some of the best statements to express: (check all that apply)