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Customer Service MCQs

The grandchildren of an elderly lady arrive at the airport to discover that the grandma's connecting flight had been cancelled. They didn't know where their grandma could be contacted:

Advise the grandchildren that under federal law that information could not be disclosed.

Advise them that it would be next to impossible to find their grandma in the system

Give them a list of airport codes and get them to look up the service desk numbers individually.

Offer to call the service desk in the city where the connecting flight was suppose to occur and work with that team to find the grandma and update the family on the situation

Advise you could find the city location but don't have time to call the service desk

Answer

Correct Answer: Offer to call the service desk in the city where the connecting flight was suppose to occur and work with that team to find the grandma and update the family on the situation

Explanation:

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