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Customer Service MCQs

A customer received a gift from a friend that was ordered online and wishes to order the return labels themselves. The general policy states that the gift giver is suppose to order these. What is the best response:

Unfortunately we can't make expections

Request the customer to write an email explaining the details of the situation.

Tell the customer to get in touch with the person that sent them the gift

You clarify with your manager and get the exception ensuring a positive customer experience .

Get the customers email address and send a 20% coupon

Answer

Correct Answer: You clarify with your manager and get the exception ensuring a positive customer experience .

Explanation:

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