Correct Answer: To identify areas that need improvement
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service MCQ Questions
A colleague promised a customer that the company would explore a feature recommendation. What is the most appropriate response:
What is customer strategy?
What is a care token?
Can Instagram be used for customer service purposes
Your role is to handle questions related to products, you receive a billing inquiry:
A father walks in with his two girls. you see one of the girls age 7 picks up a product and put it in her pocket, the father is unaware. What do you do?
When faced with a disgruntled customer, which is NOT recommended?
When you are asked a question you don't know the answer, which is the best response?
Which is one way to calm down an angry customer?
When meeting a customer at your place of business you should: