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Customer Service MCQs

A colleague promised a customer that the company would explore a feature recommendation. What is the most appropriate response:

For sure! We'll get our engineering team right on it

I'ts an awesome idea. We should have you Skype with our product manager

Thanks for the idea but you're the 100th person in line for a conversation with the founder of the company

We appreciate the fact that you took the time to submit the feature request. We unfortunately can't execute on it at this time. We do have some exciting things lined up this year though and will keep you posted.

Can we send you an Non Disclosure Agreement (NDA) to discuss the feature request ?

Answer

Correct Answer: We appreciate the fact that you took the time to submit the feature request. We unfortunately can't execute on it at this time. We do have some exciting things lined up this year though and will keep you posted.

Explanation:

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