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Customer Service MCQs

Your role is to handle questions related to products, you receive a billing inquiry:

Advise the customer they will have to call back and speak to accounting

Transfer to Marianne in accounting whose role is to discuss billing arrangements with customers

Quickly look at the customers billing information and advise them of the payment date

Try and explain the payment details to the customer

Take the credit card information from the customer

Answer

Correct Answer: Transfer to Marianne in accounting whose role is to discuss billing arrangements with customers

Explanation:

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Customer Service Skill Assessment

Your Skill Level: Poor

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