Correct Answer: Let them vent, then find the root problem to solve
Explanation:
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More Customer Service MCQ Questions
When you are asked a question you don't know the answer, which is the best response?
When faced with a disgruntled customer, which is NOT recommended?
A father walks in with his two girls. you see one of the girls age 7 picks up a product and put it in her pocket, the father is unaware. What do you do?
When attempting to convince a potential customer to buy a product, what is the most important thing to be kept in mind?
When you make a mistake as a customer service representative you should:
What is a care token?
What is customer strategy?
A colleague promised a customer that the company would explore a feature recommendation. What is the most appropriate response:
Why is customer feedback important?
Active listening skills include: (mark all that apply)