E-commerce involves the application of _____

All of the above

CRM process begins ________

______ is networks that connect people within a company to each other and to the company network

A customer who is both loyal and profitable is referred to as a ________.

Companies that successfully practice customer relationship management measure success by ________.

Any occasion on which brand or product is encountered by end customers is called

Number of customers or potential customers who will help in company's growth is classified as

v

Customers lifetime purchases that generate net present value of future profit streams is called

Process of manage information about customers to maximize loyalty is said to be