User Support MCQ
Under normal circumstances, the body of a document should be formatted in a ____ typeface.
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The biggest enemy of most printers is ____.
Answer
Correct Answer:
Printer paper dust
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Before a support specialist installs a software application, he or she should ____.
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A vendor-specific certification is ____.
Answer
Correct Answer:
None of these
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The average time it takes a help desk to respond to incidents is ____.
Answer
Correct Answer:
Wait time
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A substantially rewritten software package that contains major new features is called a(n) ____.
Answer
Correct Answer:
New version
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A situation where two software packages use resources in incompatible ways is called a(n) ____.
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The most effective strategy for using a script is to ____.
Answer
Correct Answer:
Restate the script in your own words
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Application software that is intended for use in a specialized business environment is called ____.
Answer
Correct Answer:
An industry-specific application
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The computer technology industry association (comptia) a+ exam is an example of a ____.
Answer
Correct Answer:
Vendor-neutral exam.
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A way in which a current problem is similar to other problems are called ____.
Answer
Correct Answer:
Analogies
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A single point of contact for users in need of technology support is called ____.
Answer
Correct Answer:
A help desk
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