The _________________ stage of the interview is the most important.
Answer
Correct Answer:
Warm up
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If customer ratings are low, an organization might choose to conduct a(n) ______ interview to take inventory of the problem and get advice about how to fix their ratings.
Answer
Correct Answer:
Helping
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The primary purpose of a(n) ______ interview is for an employee to provide candid feedback about his or her workplace experience.
Answer
Correct Answer:
Exit
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Which day of the week would be best for conducting an interview?
Answer
Correct Answer:
Wednesday
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Which environmental factor may affect the interview process negatively?
Answer
Correct Answer:
Noise during the interview
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When should you give a formal thank-you letter to an interviewer?
Answer
Correct Answer:
As soon as you return home
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During which part of the interview might the interviewer use an interview guide?
Answer
Correct Answer:
The body
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Which of the following pieces of advice should be followed in an interview opening?
Answer
Correct Answer:
Be prepared for the interview and dress for success
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An interviewer telling an interviewee what he or she can expect from the interview is part of ______.
Answer
Correct Answer:
Rapport building
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Which type of question is used as a spin-off to an interviewee’s initial question response?
Answer
Correct Answer:
Probing
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The most extreme form of a closed question is the ______ question.
Answer
Correct Answer:
Bipolar
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When both interview parties are actively engaged in the interview process, they are fulfilling which relational dimension of interviewing?
Answer
Correct Answer:
Affection
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When both interview parties are actively engaged in the interview process, they are fulfilling which relational dimension of interviewing?
Answer
Correct Answer:
Inclusion/involvement
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What type of relationships have fairly solid boundaries and serve specific functions?
Answer
Correct Answer:
Distant
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The interview ______ refers to the individuals involved in the interview exchange.
Answer
Correct Answer:
Party
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The interview is seen as a ______ where one party gathers information by asking another person questions.
Answer
Correct Answer:
Conversation
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Selection interview occurs
Answer
Correct Answer:
All of the above
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Interviews sometimes used to describe a problem and work toward a solution are called
Answer
Correct Answer:
Problem-solving interviews
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Interviews sometimes used to describe a problem and work toward a solution are called
Answer
Correct Answer:
Problem-solving interviews
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Question following a primary question, Used by interviewers to prod for additional information are called
Answer
Correct Answer:
Probing questions
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Primary questions are prepared _________ to introduce a list of key topics an interviewer wants to discuss with each candidate.
Answer
Correct Answer:
Prior to a meeting
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Performance interviews are usually conducted on
Answer
Correct Answer:
Annual basis
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Open-ended questions allow the respondent to specify on a topic but also allow for sufficient flexibility in answering the question.
Answer
Correct Answer:
True
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Neutral questions that allow the respondent freedom to answer without influence from the questioner; there is some intended or expected answer.
Answer
Correct Answer:
False
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Questions that provide strong direction toward the expected answer are known as?
Answer
Correct Answer:
Loaded questions
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In _________ questions the interviewer expects or hopes for a specific answer, or exert some type of influence or pressure on the respondent to answer in a particular way.
Answer
Correct Answer:
Leading questions
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Information-gathering interviews are done for seeking facts or opinions
Answer
Correct Answer:
True
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Questions related to factors such as race, religion, or disability during the hiring process are
Answer
Correct Answer:
Illegal questions
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In hypothetical questions interviewers present a possible situation and ask interviewees how they would react.
Answer
Correct Answer:
True
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Helping interviews are conducted by _________ in a particular area
Answer
Correct Answer:
Experts
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Interviews conducted with the hopes that departing employees will provide candid feedback about their workplace experience.
Answer
Correct Answer:
Exit interviews
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Questions that are very narrow in focus and impose many limitations on possible responses are known as
Answer
Correct Answer:
Close questions
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Questions that are very narrow in focus and impose many limitations on possible responses are known as
Answer
Correct Answer:
Close questions
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___________ questions require one of two answers
Answer
Correct Answer:
Bipolar questions
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