1. Communication is what percentage words we use?
2. Intention - Expression - Position
3. Responding assertively with irony
4. Respects everyones rights
5. Violates own rights
6. Putting off further discussion with an angry individual until he or she is calmer
7. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
8. Assuming responsiblity for...
9. Accepting negative aspects about oneself. admitting where an error has been made.
10. Communication is what percentage visual?
11. They feel you understand.
12. Repeating in a calm voice what is wanted.
13. Humans only process in the...
14. Violates everyones rights
15. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
16. Humans hear _______ words
17. What are 2 ways to be assertive?
18. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
19. To be assertive quit focusing on what?
20. Say this often
21. Seeking additional info about critical statements.
22. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
23. Communication is what percentage audio?
24. Stand up for...
25. Concurring with the critics argument without becoming defensive or aggreeing to change.
26. Violates others' rights
27. Assertive is not natural - it is a ...