After a long day on the phones and you see the next call, what do you do?

The proper steps to follow during the initial 10-15 seconds of a phone call is to:

When the telephone rings you should:

When receiving feedback on a call by a supervisor or quality assurance representative, what is the most important rule of thumb?

When taking a message you should get what information:

When the caller is calling for your boss and he or she is not available for personal reasons, you should:

What type of speech should you avoid using on the phone?

What following information should be included when taking a phone message for some one?

True or False: The sound of our voice and how we use it can say a lot about us. We can show: Professional, Depression, Sleepy, Hatred, Inattentiveness, Busy, Irritation, and Positiveness.

On a standard call, what is the most appropriate way to close before hanging up?

Should you tell the customer your name when first answering the call?