Correct Answer: Ask if there is anything else you can do to assist, thank them, and "brand" the call appropriately.
Explanation:
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More Telephone Etiquettes MCQ Questions
True or False: The sound of our voice and how we use it can say a lot about us. We can show: Professional, Depression, Sleepy, Hatred, Inattentiveness, Busy, Irritation, and Positiveness.
What following information should be included when taking a phone message for some one?
What type of speech should you avoid using on the phone?
When ending a call you should:
True or False: Always make it a habit of receiving personal calls at work.
When receiving feedback on a call by a supervisor or quality assurance representative, what is the most important rule of thumb?
When the telephone rings you should:
The proper steps to follow during the initial 10-15 seconds of a phone call is to:
After a long day on the phones and you see the next call, what do you do?
How do you hang up a call?