Correct Answer: All of the above
Explanation:
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More Telephone Etiquettes MCQ Questions
When the caller is calling for your boss and he or she is not available for personal reasons, you should:
What is the correct procedure to follow when placing the customer on hold?
If you receive permission to transfer a call:
When using a headset you should NOT:
Why is it important to try to search for a customer's information to verify vs. ask them to provide it?
Should you tell the customer your name when first answering the call?
What is important about your voice?
Why is it important to be at your desk, ready to start taking calls at the scheduled start time of your shift?
It is acceptable to interrupt a customer when you have something to say.
If a customer is very upset, using profanity, and insulting you personally, what is the best approach to handling the call?