> > >

Telephone Etiquettes MCQs

When receiving feedback on a call by a supervisor or quality assurance representative, what is the most important rule of thumb?

Disregard the contructive feedback and focus only on the positives.

Stand your ground if they give constructive feedback because you're only doing what you learned in training.

Listen actively, be willing to accept both positive and constructive feedback, clarify if there are questions, and apply beginning with your next call.

Tell them you appreciate their feedback, but disagree and continue doing things your way.

Answer

Correct Answer: Listen actively, be willing to accept both positive and constructive feedback, clarify if there are questions, and apply beginning with your next call.

Explanation:

Note: This Question is unanswered, help us to find answer for this one

Telephone Etiquettes Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it