General Microsoft Office Skills MCQs

1. Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?

2. What is 'flexi-time'?

3. Which are proven methods of improving your office skills?

4. Which two programs would you use for these two tasks?

5. Correct response when you are dealing with a client, and your boss enters the room?

6. Which are considered bad manners while greeting a business visitor to your office?

7. With regard to emails, when is bcc: used?

8. What is the person in charge of administering an office commonly called?

9. What is the normal length of notice period for quitting job in most professional offices?

10. 'There are 20 new PC's in the accounts department.' Should there be an apostrophe in PC's?

11. What information would the petty cash register contain?

12. When you are introducing a woman and are unsure of her marital status, which title should you use?

13. What is the best time to call them up?

14. What is 'outsourcing'?

15. Good office practices when creating documents such as letters, memos, company files etc?

16. What is 'commodity value'?an important business term of relevance to most office environments?

17. What does the CTRL+V shortcut accomplish in Word 2007?

18. Which energy-saving practices can be used in an office without adversely affecting company productivity?

19. Best way to handle an angry colleague or client with a complaint?

20. Which one are not recommended when trying to improve working with others in an office environment

21. Benefit(s) of e-mailing documents rather than always providing hard copies to individuals?

22. Which file format relate to a graphic file or scanned image file?

23. Difference between Microsoft Access and Microsoft Excel?

24. Most frequently used typeface and point size when creating Word documents?

25. What is a 'mouse potato'(a comic phrase in an office environment)?

26. What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?

27. Traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?

28. Traditionally, approximately how many pages should a business CV or resume have?

29. Which activity could possibly infect your computer with a virus?

30. In any office or business environment, what does the 'opportunity success rate' refer to?

31. Abbreviation CEO stand for?

32. You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?

33. According to standard filing conventions, in which order will the following three documents be filed?

34. When a client visits the office and arrives early, what does office etiquette require you to do to handle the situation?

35. Which are the important components of good interpersonal office skills?

36. What does administration generally handle in an office environment?

37. Which are commonly used computer web browsers?

38. What common injury can result from too much concentrated typing over too little amount of time?

39. What is the best way to immediately let the client know the status of the courier?

40. What two kinds of printers are commonly in use in most office environments?

41. The risk factor for pre-set goals is high.

42. What is 'glazing'(a term used in an office environment)?

43. What is a 'golden handshake/parachute'?

44. Those with a ..... believe that performance and success levels are attributed to the effort that is put into something.

45. Which persuasion technique are you using when the listeners have complied with requests and you let them know that they made a good decision that was of great help?

46. In which order would the following strategic planning activities take place?

47. Which one correctly defines a consensus decision?

48. Which step can be useful in this case?

49. Which shortcut key is used to perform the replace function in a Word document?

50. What does the 'glass ceiling' refer to in a business context?

51. What does 'the bottom line' commonly refer to in an office environment?

52. Which resources are managed by an administrator?

53. Which keys' combination is used to lock a computer that has a Microsoft Windows operating system?

54. Which one best describes 'scenario planning' as a planning tool?

55. Why should you not type in all caps when writing an email?

56. Which of the following functions will help you for this task?

57. Which one needs to be considered before delegating a task to someone else?

58. What are the dimensions of an A4 size sheet of paper?

59. Which are the correct advantage(s) of decentralization?

60. What does 'Class A office space' commonly refer to?

61. What is the function of the Snap feature in Windows 7?

62. A person with good interpersonal skills MUST possess.

63. Comparing performance with high-performing competitors is known as:

64. A dynamic personality is somebody

65. Appropriate response to discovering the printer to be out of ink?

66. What is an office 'memo circular'?

67. For which activity is a Policy and Procedure (P&P) Manual useful?

68. Nominal Group Technique is used when:

69. What is 'commodity value'—an important business term of relevance to most office environments?

70. The first thing to remember before taking the humor-route in office:

71. If a subordinate is having difficulty carrying out a delegated task, what should a manager do?

72. Which Excel 2013 feature allows sharing files with other people and working together in real time?

73. Which one cannot be an efficient method to build relationships with your colleagues?

74. What does the term 'kaizen' refer to?

75. When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?

76. On creating her two page resume, Emma finds the paragraph heading for her 'Professional Achievements' paragraph is showing at the bottom of the first page, while the details are on the next page. To keep the paragraph heading as well as the paragraph text on the same page, and assuming there are no empty paragraph markers in the document and the widow/orphan option is turned on, Emma should click on the paragraph heading and select which option from the Paragraph group?

77. Which options will help you in establishing strong relationships with your clients?

78. If the financial year starts in January, the Fixed Budget will be prepared:

79. Which are the characteristics of highly productive people?

80. Which one does NOT represent good negotiating and influencing skills?

81. A ____ symbol is another name for a dot symbol