Microsoft Office Skills MCQ Questions Answers

1. A ____ symbol is another name for a dot symbol

2. Which one does NOT represent good negotiating and influencing skills?

3. Which are the characteristics of highly productive people?

4. If the financial year starts in January, the Fixed Budget will be prepared:

5. Which options will help you in establishing strong relationships with your clients?

6. On creating her two page resume, Emma finds the paragraph heading for her 'Professional Achievements' paragraph is showing at the bottom of the first page, while the details are on the next page. To keep the paragraph heading as well as the paragraph text on the same page, and assuming there are no empty paragraph markers in the document and the widow/orphan option is turned on, Emma should click on the paragraph heading and select which option from the Paragraph group?

7. When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?

8. What does the term 'kaizen' refer to?

9. Which one cannot be an efficient method to build relationships with your colleagues?

10. Which Excel 2013 feature allows sharing files with other people and working together in real time?

11. If a subordinate is having difficulty carrying out a delegated task, what should a manager do?

12. The first thing to remember before taking the humor-route in office:

13. What is 'commodity value'—an important business term of relevance to most office environments?

14. Nominal Group Technique is used when:

15. For which activity is a Policy and Procedure (P&P) Manual useful?

16. What is an office 'memo circular'?

17. Appropriate response to discovering the printer to be out of ink?

18. A dynamic personality is somebody

19. Comparing performance with high-performing competitors is known as:

20. A person with good interpersonal skills MUST possess.

21. What is the function of the Snap feature in Windows 7?

22. What does 'Class A office space' commonly refer to?

23. Which are the correct advantage(s) of decentralization?

24. What are the dimensions of an A4 size sheet of paper?

25. Which one needs to be considered before delegating a task to someone else?

26. Which of the following functions will help you for this task?

27. Why should you not type in all caps when writing an email?

28. Which one best describes 'scenario planning' as a planning tool?

29. Which keys' combination is used to lock a computer that has a Microsoft Windows operating system?

30. Which resources are managed by an administrator?

31. What does 'the bottom line' commonly refer to in an office environment?

32. What does the 'glass ceiling' refer to in a business context?

33. Which shortcut key is used to perform the replace function in a Word document?

34. Which step can be useful in this case?

35. Which one correctly defines a consensus decision?

36. In which order would the following strategic planning activities take place?

37. Which persuasion technique are you using when the listeners have complied with requests and you let them know that they made a good decision that was of great help?

38. Those with a ..... believe that performance and success levels are attributed to the effort that is put into something.

39. What is a 'golden handshake/parachute'?

40. What is 'glazing'(a term used in an office environment)?

41. The risk factor for pre-set goals is high.

42. What two kinds of printers are commonly in use in most office environments?

43. What is the best way to immediately let the client know the status of the courier?

44. What common injury can result from too much concentrated typing over too little amount of time?

45. Which are commonly used computer web browsers?

46. What does administration generally handle in an office environment?

47. Which are the important components of good interpersonal office skills?

48. When a client visits the office and arrives early, what does office etiquette require you to do to handle the situation?

49. According to standard filing conventions, in which order will the following three documents be filed?

50. You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?

51. Abbreviation CEO stand for?

52. In any office or business environment, what does the 'opportunity success rate' refer to?

53. Which activity could possibly infect your computer with a virus?

54. Traditionally, approximately how many pages should a business CV or resume have?

55. Traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?

56. What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?

57. What is a 'mouse potato'(a comic phrase in an office environment)?

58. Most frequently used typeface and point size when creating Word documents?

59. Difference between Microsoft Access and Microsoft Excel?

60. Which file format relate to a graphic file or scanned image file?

61. Benefit(s) of e-mailing documents rather than always providing hard copies to individuals?

62. Which one are not recommended when trying to improve working with others in an office environment

63. Best way to handle an angry colleague or client with a complaint?

64. Which energy-saving practices can be used in an office without adversely affecting company productivity?

65. What does the CTRL+V shortcut accomplish in Word 2007?

66. What is 'commodity value'?an important business term of relevance to most office environments?

67. Good office practices when creating documents such as letters, memos, company files etc?

68. What is 'outsourcing'?

69. What is the best time to call them up?

70. When you are introducing a woman and are unsure of her marital status, which title should you use?

71. What information would the petty cash register contain?

72. 'There are 20 new PC's in the accounts department.' Should there be an apostrophe in PC's?

73. What is the normal length of notice period for quitting job in most professional offices?

74. What is the person in charge of administering an office commonly called?

75. With regard to emails, when is bcc: used?

76. Which are considered bad manners while greeting a business visitor to your office?

77. Correct response when you are dealing with a client, and your boss enters the room?

78. Which two programs would you use for these two tasks?

79. Which are proven methods of improving your office skills?

80. What is 'flexi-time'?

81. Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?