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Basic Microsoft Office Skills MCQ

1. A ____ symbol is another name for a dot symbol

Bullet

Logo

Cell

Target

Answer

Correct Answer: Bullet

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2. Which of the following are the characteristics of highly productive people?

Approaching a problem in a systematic manner

Acting spontaneously.

Concentrating single-mindedly.

Trying to analyze a problem from a single point of view.

Answer

Correct Answer: Approaching a problem in a systematic manner
Concentrating single-mindedly.

Note: This question has more than 1 correct answers

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3. Which of the following options will help you in establishing strong relationships with your clients?

Spending sufficient capital instead of time to acquire your client.

Doing creative outsourcing to research about the needs of the client.

Acquiring new clients while not letting the old ones go.

Avoiding being friendly and instead being professional, while dealing with a client

Answer

Correct Answer: Doing creative outsourcing to research about the needs of the client.
Acquiring new clients while not letting the old ones go.

Note: This question has more than 1 correct answers

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4. What does the term "kaizen" refer to?

Continuous improvement

Introducing a flatter management structure

Work ethics

Up-skilling employees

Answer

Correct Answer: Continuous improvement

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5. If a subordinate is having difficulty carrying out a delegated task, what should a manager do?

Take over the task for the employee so he or she will not become demoralized.

Be available as a role model and resource in identifying alternative solutions.

Give the employee a written warning.

Answer

Correct Answer: Be available as a role model and resource in identifying alternative solutions.

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6. The first thing to remember before taking the humor-route in office:

Is to ensure that the boss is not around.

Is to ensure that you are in the company of friends.

Is that people have different tastes for jokes.

All of the above.

Answer

Correct Answer: Is that people have different tastes for jokes.

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7. What is "commodity value"—an important business term of relevance to most office environments?

It is the value of all the office capital including office building, computers and furniture etc.

It is an economics term that implies the free market intrinsic value of a good, under optimal use conditions.

It is the estimated value of a particular product of the organization.

It is the profit earned by an organization within a given time frame by selling its product and services.

Answer

Correct Answer: It is an economics term that implies the free market intrinsic value of a good, under optimal use conditions.

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8. For which of the following activities is a Policy and Procedure (P&P) Manual useful?

For spreading business philosophies within and between departments.

For providing training and orientation to new and current employees.

For defining limits of authority within organization.

All of the above.

Answer

Correct Answer: All of the above.

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9. What is an office "memo circular"?

.A simple message, usually delivered by e-mail or hard copy and sent to all office staff, updating everyone on new office procedures.

It is a document containing information about all office rules.

It is a letter of introduction sent by a potential new client.

A complaint letter to the CEO that is signed by the entire company staff.

Answer

Correct Answer: .A simple message, usually delivered by e-mail or hard copy and sent to all office staff, updating everyone on new office procedures.

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10. What is the appropriate response to discovering the printer to be out of ink?

Inform the HR department about the issue.

Report the issue to your immediate manager and ask him to handle it.

Leave it to the next person.

Replace the ink if the cartridge is available, otherwise follow the office procedure for replacing or ordering the cartridges.

Answer

Correct Answer: Replace the ink if the cartridge is available, otherwise follow the office procedure for replacing or ordering the cartridges.

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11. A dynamic personality is somebody: (Select all that are applicable)

who challenges the status quo.

who focuses on the bigger picture.

who sticks with a fixed strategy despite changing circumstances.

who does all of the above.

Answer

Correct Answer: who challenges the status quo.
who focuses on the bigger picture.

Note: This question has more than 1 correct answers

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12. A person with good interpersonal skills MUST possess.

The ability to know when to listen, how to listen and when to speak.

The skill of intuition.

Enormous deal of patience and calmness.

The ability to fulfill his/her commitments.

Answer

Correct Answer: The ability to know when to listen, how to listen and when to speak.
Enormous deal of patience and calmness.
The ability to fulfill his/her commitments.

Note: This question has more than 1 correct answers

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13. What is the function of the Snap feature in Windows 7?

It sizes or snaps two windows to fit together on the screen, thus allowing you the convenience of viewing them next to each other.

It performs all kinds of quick calculations

It helps to create and edit the graphics files you work with.

It can capture screenshots of anything on your desktop, such as a picture or a section of a webpage.

Answer

Correct Answer: It sizes or snaps two windows to fit together on the screen, thus allowing you the convenience of viewing them next to each other.

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14. Which of the following is/are the correct advantage(s) of decentralization?

It gives the freedom to act and for some decision making to the subordinates. Thus, it gives the feeling of status and recognition to them.

It enables one to take prompt and quick action at the earliest.

It is suitable for any type of organization.

It provides uniformity to policies and procedures

Answer

Correct Answer: It gives the freedom to act and for some decision making to the subordinates. Thus, it gives the feeling of status and recognition to them.
It enables one to take prompt and quick action at the earliest.

Note: This question has more than 1 correct answers

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15. What are the dimensions of an A4 size sheet of paper?

5.8 × 8.3 in/148 × 210 mm

16.5 × 23.4 in/420 × 594 mm

11.7 × 16.5 in/297 × 420 mm

8.3 × 11.7 in/210 × 297 mm

Answer

Correct Answer: 8.3 × 11.7 in/210 × 297 mm

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16. Which of the following needs to be considered before delegating a task to someone else?

Whether someone else can do the task.

Whether someone else can do the task better than you.

Whether someone else can do the task at a lower cost than you.

All of the above.

Answer

Correct Answer: All of the above.

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17. Suppose you made some changes in Sheet1 in cell "B13" and you want to change the same cell in Sheet2. Which of the following functions will help you for this task?

Combine

Group

Macro

Copy and Paste

Answer

Correct Answer: Group

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18. Why should you not type in all caps when writing an email?

Because it can be difficult to read.

Because it takes up more space and makes the email longer.

Because it is considered 'yelling'

Because it is tough on your keyboard.

e.a and c

Answer

Correct Answer: e.a and c

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19. Which of the following best describes "scenario planning" as a planning tool?

Considering multiple possible outcomes so that an executive/a team can respond to a range of eventualities.

Focusing efforts on the most likely outcome so that an executive/a team is ready to respond.

Using comparisons with past examples to predict likely outcomes.

Preparing a detailed plan that addresses each stage of a particular scenario.

Answer

Correct Answer: Considering multiple possible outcomes so that an executive/a team can respond to a range of eventualities.

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20.
Which of the following resources is/are managed by an administrator?
i) People
ii) Equipment
iii) Space
iv) Information

Only option iv

Only option i)

Only options i) and iii)

Only options i) and iv)

All options i), ii), iii), and iv)

Answer

Correct Answer: All options i), ii), iii), and iv)

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21. What does the "glass ceiling" refer to in a business context?

The upper level of management consisting of CEOs and CTOs.

The upper level of management, which is responsible for creating an organization's overseas business policy.

The upper level of senior management or company executive positions, which is traditionally hard to break through, for example, for women and/or minorities.

None of the above

Answer

Correct Answer: The upper level of senior management or company executive positions, which is traditionally hard to break through, for example, for women and/or minorities.

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22. Which of the following shortcut keys is used to perform the replace function in a Word document?

Ctrl+H

Ctrl+Y

Ctrl+V

Ctrl+I

Answer

Correct Answer: Ctrl+H

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23.
Suppose there is a queue of two printing jobs to be completed by a printer and unfortunately one of the jobs got stuck in the queue. Which of the following steps can be useful in this case?

i) Press cancel button on the printer to cancel the job.
ii) Power off the printer.
iii) Unplug the printer cable, wait for a minute then re-plug it.
iv) Click on Start -> Devices and Printers -> Double-click on the printer icon and cancel the printer job.

(i) and (iii) only

(ii) and (iv) only

(i) and (iv) only

(ii), (iii), and (iv)

Answer

Correct Answer: (i) and (iv) only

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24.
In which order would the following strategic planning activities take place?
1. Evaluating performance
2. Devising strategy
3. Documenting plans
4. Executing plans

a.2, 4, 3, 1

4, 3, 1, 2

3, 2, 1, 4

4, 1, 3, 2

2, 3, 4, 1

Answer

Correct Answer:

2, 3, 4, 1

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25. Which persuasion technique are you using when the listeners have complied with requests and you let them know that they made a good decision that was of great help?

Reassurance

Artificial Disinterest

Bandwagon

Exchange Favors

Answer

Correct Answer: Exchange Favors

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26.
Fill in the blank:
Those with a ..... believe that performance and success levels are attributed to the effort that is put into something.

Fixed mindset

Growth mindset

Optimistic mindset

Pragmatic mindset

Answer

Correct Answer:

Growth mindset

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27. What is a "golden handshake/parachute"?

It is the term that describes a final agreement on a proposed business deal between two organizations.

It is the formal agreement about pay structure, leave policy, and working hours etc., signed by a new employee while joining an organization.

It is the term used for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.

It is the term used for re-hiring of past employees in an organization.

Answer

Correct Answer: It is the term used for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
It is the term used for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.

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28.
Choose True or False.
The risk factor for pre-set goals is high.

True

False

Answer

Correct Answer: True

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29. What two kinds of printers are commonly in use in most office environments?

Industrial and private

Hewlett Packard and Brother

Laser and ink-jet

Black-and-white and color

None of the above

Answer

Correct Answer: Industrial and private

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30. You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?

Give the client the airway bill number and ask him to call up FEDEX about the status of the courier.

Give the client the local number of FEDEX in Korea.

Call FEDEX and ask them to speak directly to the customer.

Track the packet on the FEDEX website and send the client a copy of the current status of the packet.

Answer

Correct Answer: Track the packet on the FEDEX website and send the client a copy of the current status of the packet.

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31. What common injury can result from too much concentrated typing over too little amount of time?

Leg injury

Broken neck

Blue hands

Repetitive strain injury

All of the above

Answer

Correct Answer: Repetitive strain injury

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32. Which of the following are commonly used computer web browsers?

Mozilla, Guardian Website, The Times of London, MSN

Expedia, Opodo, Student Universe, Godzilla

Chrome, Explorer, Firefox

Google, MSN, Yahoo, Ask

Answer

Correct Answer: Chrome, Explorer, Firefox

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33. What does administration generally handle in an office environment?

Paperwork and accounts.

Specifically, the hiring of new management and middle management.

The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.

Ensuring that the infrastructure of the building is regularly checked and modernized.

Answer

Correct Answer: The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.

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34. Which of the following are the important components of good interpersonal office skills?

Effectively translating and conveying information.

Being able to accurately interpret other people's emotions.

Calmly arriving at resolutions to conflict.

Avoiding gossip and being polite.

All of the above

Answer

Correct Answer: All of the above

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35. When a client visits the office and arrives early, what does office etiquette require you to do to handle the situation?

If you are free, allow the meeting to start early.

Take their coat, offer them something to drink, and tell them you will be with them in a moment.

Try and meet them as soon as possible.

All of the above.

Answer

Correct Answer: All of the above.

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36.
According to standard filing conventions, in which order will the following three documents be filed?
Dr. Jones's office, Doctor at sea, Doctor come quickly

Dr. Jones's office, Doctor at sea, Doctor come quickly

Doctor at sea, Doctor come quickly, Dr. Jones's office

Doctor come quickly, Dr. Jones's office, Doctor at sea

Dr. Jones's office, Doctor come quickly, Doctor at sea

Answer

Correct Answer: Doctor at sea, Doctor come quickly, Dr. Jones's office

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37. You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?

You talk to the foreign workers and tell them that they should complain to the Upper Management.

You tell your supervisor that his misbehavior is inappropriate.

Nothing, you prefer to keep quiet because everybody else is quiet.

You complain to the Upper Management.

Answer

Correct Answer: You talk to the foreign workers and tell them that they should complain to the Upper Management.

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38. What does the abbreviation CEO stand for?

Company Executive Officer

Communicate Especially On

Corporate Exact Office

Cheat Every One

Chief Executive Officer

Answer

Correct Answer: Chief Executive Officer

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39. In any office or business environment, what does the "opportunity success rate" refer to?

The success of a business in dollar value minus the dollar value of previous attempts to make it a success.

The number of won opportunities as a percentage of the number of won and lost opportunities.

The number of lost opportunities as a percentage of the number of almost won opportunities.

The opportunity costs divided by the so-called sunk costs.

Answer

Correct Answer: The number of won opportunities as a percentage of the number of won and lost opportunities.

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40. Which of the following activities could possibly infect your computer with a virus?

Installing pirated Software from a CD.

Downloading games and songs from the internet.

Booting your computer with a 'write protected floppy disk'.

All of the above

Answer

Correct Answer: Downloading games and songs from the internet.

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41. Traditionally, approximately how many pages should a business CV or resume have?

1-3, preferably 2

1-5, but usually 2-3

Just 1

Exactly 2 and a half, and never more or less

All of the above

Answer

Correct Answer: 1-3, preferably 2

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42. What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?

9 AM — 5 PM

6 AM — 6 PM

8 AM — 7 PM

10 AM — 8 PM

None of the above

Answer

Correct Answer: 9 AM — 5 PM

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43. What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?

Bow slightly before your superiors or company executives.

Take the coats from clients and drape them over your arm during the meeting.

Turn OFF all cell phones, pagers and other electronic devices.

Turn ON all cell phones, pagers and other electronic devices.

a and c

Answer

Correct Answer: Take the coats from clients and drape them over your arm during the meeting.

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44. What is the most frequently used typeface and point size when creating Word documents?

Times New Roman, 12 point

Times, 14 point

Courier New, 12 point

Courier New, 14 point

All of the above

Answer

Correct Answer: Times New Roman, 12 point

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45. Which of the following file formats relate to a graphic file or scanned image file?

JPEG

VBP

HTML

GIF

DOC

Answer

Correct Answer: JPEG
GIF

Note: This question has more than 1 correct answers

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46. What is/are the benefit(s) of e-mailing documents rather than always providing hard copies to individuals?

There is no benefit except that people can delete them more easily.

The documents can potentially be edited online and re-circulated.

The documents can be electronically forwarded, which saves stationery that may otherwise be used.

b and c

Answer

Correct Answer: b and c

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47. Which of the following are not recommended when trying to improve working with others in an office environment

Talking when others are talking, and listening only occasionally.

Being as consciously helpful as possible, and offering practical solutions.

Changing the printer ink or cartridge when it runs out.

None of the above.

Answer

Correct Answer: Talking when others are talking, and listening only occasionally.

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48. What is the best way to handle an angry colleague or client with a complaint?

Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.

Show a little anger as a way of evening out the situation.

Shout back, and then, later in the day, find a place to sulk, or time to complain to your own boss.

Listen to their concerns, politely explain what you are able to do, and if they insist, shout back your own concerns and complaints.

Answer

Correct Answer: Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.

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49. Which of the following energy-saving practices can be used in an office without adversely affecting company productivity?

Use only one bathroom light during office hours

Turn off lights and computers at the end of the day

Turn off the computers between sending e-mails

Use lower Watt light bulbs, especially in the emergency exits

a and d

Answer

Correct Answer: Turn off lights and computers at the end of the day

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50. What does the CTRL+V shortcut accomplish in Word 2007?

It makes the selected text appear in bold.

It pastes the text that has already been copied.

It converts the selected text into the next larger size of the same font.

It applies italic formatting to the selected text.

All of the above

Answer

Correct Answer: It pastes the text that has already been copied.

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51. What is "commodity value"?an important business term of relevance to most office environments?

The value of all the office hardware, including computers and furniture.

An economics term meaning the intrinsic value under optimal, often free-market conditions of the product the company sells or manufactures.

The value of common decency between employees of a given office.

The cost in petty cash of all company-expense dinners in a given month.

Answer

Correct Answer: An economics term meaning the intrinsic value under optimal, often free-market conditions of the product the company sells or manufactures.

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52. Which of the following are good office practices when creating documents such as letters, memos, company files etc?

Always save to hard drive and at least one back-up, such as a CD or thumb drive.

Save to the hard drive and a back-up, if necessary.

Save to the back-up first, and then the hard drive.

Save once a day.

Answer

Correct Answer: Always save to hard drive and at least one back-up, such as a CD or thumb drive.

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53. What is "outsourcing"?

Working outside the office, often from home.

Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.

A form of half working from home, half at the office.

Leaving work early.

Answer

Correct Answer: Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.

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54. You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?

During the call recipient's office hours

After your office hours

During your office hours

Between 9:00 A.M. and 5:00 P.M.

Any of the above

Answer

Correct Answer: During the call recipient's office hours

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55. When you are introducing a woman and are unsure of her marital status, which title should you use?

Ms.

Miss

Mrs.

Madam

None of the above

Answer

Correct Answer: Ms.

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56. What information would the petty cash register contain?

Details of expenses on account of the administrative staff.

Details of small expenses related to the running of the office.

Details of expenses on account of electricity and water bills.

Details of expenses worth less than $80.

Answer

Correct Answer: Details of small expenses related to the running of the office.

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57.
Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?

Yes

Not sure

No idea

None of the above

Answer

Correct Answer:

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58. What is the person in charge of administering an office commonly called?

Office Assistant

Full-time Manager

Office Manager

CEO

None of the above

Answer

Correct Answer: Office Assistant

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59. With regard to emails, when is bcc: used?

When you want to send the same mail to several people and do not want the To: and cc: recipients of the mail to know the bcc: recipients of the same mail.

When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.

When you want to send the same mail to several people and want to receive acknowledgments from each recipient.

When you want to send the same mail to several people, but the mail does not support attachments.

Answer

Correct Answer: When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.

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60. Which of the following are considered bad manners while greeting a business visitor to your office?

Remaining seated while the visitor introduces himself/herself

Not shaking hands, but simply saying hello with a smile

Shaking hands from the shoulder rather than the elbow

Shaking hands with gloves on, or forgetting to smile

All of the above

Answer

Correct Answer: All of the above

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61. Which of the following is the correct response when you are dealing with a client, and your boss enters the room?

Smile, stand up and politely introduce the client.

Stand up and salute, standing to attention.

Keep sitting down, but look up without smiling.

Keep discussing business until your boss politely interrupts.

a and d

Answer

Correct Answer: Smile, stand up and politely introduce the client.

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62. You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?

MS Powerpoint, MS Access

Adobe Photoshop, MS Powerpoint

MS Word, MS Excel

MS Excel, MS PowerPoint

Answer

Correct Answer: MS Word, MS Excel

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63. Which of the following are proven methods of improving your office skills?

Smiling and being appreciative of others, especially the clients.

Actively listening to, even humoring people at times.

Looking to resolve conflicts and bringing people together.

Conveying what is expected in return as an appropriate response, and avoiding ambiguity.

All of the above

Answer

Correct Answer: All of the above

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64.
Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?
1 See if the printer cartridge is finished
2 See if the printer is switched on
3 Try to print a test page using the printer self-test
4 Try to print a test page from Windows
5 See if the printer is properly attached to the computer

5,4,3,2,1

3,2,1,4,5

3,5,4,1,2

2,3,1,5,4

Answer

Correct Answer: 2,3,1,5,4

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Basic Microsoft Office Skills MCQ

1. A ____ symbol is another name for a dot symbol

2. Which of the following are the characteristics of highly productive people?

3. Which of the following options will help you in establishing strong relationships with your clients?

4. What does the term "kaizen" refer to?

5. If a subordinate is having difficulty carrying out a delegated task, what should a manager do?

6. The first thing to remember before taking the humor-route in office:

7. What is "commodity value"—an important business term of relevance to most office environments?

8. For which of the following activities is a Policy and Procedure (P&P) Manual useful?

9. What is an office "memo circular"?

10. What is the appropriate response to discovering the printer to be out of ink?

11. A dynamic personality is somebody: (Select all that are applicable)

12. A person with good interpersonal skills MUST possess.

13. What is the function of the Snap feature in Windows 7?

14. Which of the following is/are the correct advantage(s) of decentralization?

15. What are the dimensions of an A4 size sheet of paper?

16. Which of the following needs to be considered before delegating a task to someone else?

17. Suppose you made some changes in Sheet1 in cell "B13" and you want to change the same cell in Sheet2. Which of the following functions will help you for this task?

18. Why should you not type in all caps when writing an email?

19. Which of the following best describes "scenario planning" as a planning tool?

20. Which of the following resources is/are managed by an administrator?i) Peopleii) Equipmentiii) Spaceiv) Information

21. What does the "glass ceiling" refer to in a business context?

22. Which of the following shortcut keys is used to perform the replace function in a Word document?

24. In which order would the following strategic planning activities take place?1. Evaluating performance2. Devising strategy3. Documenting plans4. Executing plans

25. Which persuasion technique are you using when the listeners have complied with requests and you let them know that they made a good decision that was of great help?

26. Fill in the blank:Those with a ..... believe that performance and success levels are attributed to the effort that is put into something.

27. What is a "golden handshake/parachute"?

28. Choose True or False. The risk factor for pre-set goals is high.

29. What two kinds of printers are commonly in use in most office environments?

30. You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?

31. What common injury can result from too much concentrated typing over too little amount of time?

32. Which of the following are commonly used computer web browsers?

33. What does administration generally handle in an office environment?

34. Which of the following are the important components of good interpersonal office skills?

35. When a client visits the office and arrives early, what does office etiquette require you to do to handle the situation?

36. According to standard filing conventions, in which order will the following three documents be filed?Dr. Jones's office, Doctor at sea, Doctor come quickly

37. You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?

38. What does the abbreviation CEO stand for?

39. In any office or business environment, what does the "opportunity success rate" refer to?

40. Which of the following activities could possibly infect your computer with a virus?

41. Traditionally, approximately how many pages should a business CV or resume have?

42. What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?

43. What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?

44. What is the most frequently used typeface and point size when creating Word documents?

45. Which of the following file formats relate to a graphic file or scanned image file?

46. What is/are the benefit(s) of e-mailing documents rather than always providing hard copies to individuals?

47. Which of the following are not recommended when trying to improve working with others in an office environment

48. What is the best way to handle an angry colleague or client with a complaint?

49. Which of the following energy-saving practices can be used in an office without adversely affecting company productivity?

50. What does the CTRL+V shortcut accomplish in Word 2007?

51. What is "commodity value"?an important business term of relevance to most office environments?

52. Which of the following are good office practices when creating documents such as letters, memos, company files etc?

53. What is "outsourcing"?

54. You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?

55. When you are introducing a woman and are unsure of her marital status, which title should you use?

56. What information would the petty cash register contain?

57. Consider the following sentence:'There are 20 new PC's in the accounts department.'Should there be an apostrophe in PC's?

58. What is the person in charge of administering an office commonly called?

59. With regard to emails, when is bcc: used?

60. Which of the following are considered bad manners while greeting a business visitor to your office?

61. Which of the following is the correct response when you are dealing with a client, and your boss enters the room?

62. You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?

63. Which of the following are proven methods of improving your office skills?

20.
Which of the following resources is/are managed by an administrator?
i) People
ii) Equipment
iii) Space
iv) Information

24.
In which order would the following strategic planning activities take place?
1. Evaluating performance
2. Devising strategy
3. Documenting plans
4. Executing plans

26.
Fill in the blank:
Those with a ..... believe that performance and success levels are attributed to the effort that is put into something.

28.
Choose True or False.
The risk factor for pre-set goals is high.

36.
According to standard filing conventions, in which order will the following three documents be filed?
Dr. Jones's office, Doctor at sea, Doctor come quickly

57.
Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?