1. User ratings act as _____ for netflix's customers.

2. Media richness is __________ in face-to-face communication than telephone or e-mail communications.

3. Social deviance is a breach of ________; crime is a breach of ________.

4. A(n) ___________ is a web site where members share interests, ideas, and information.

5. A profile in a social networking site consists of ________.

6. _________-party apps are external programs that interact with social networking services.

7. In classifying social media, media richness is __________, whereas self-disclosure is __________.

8. The transfer of transaction data in real time to an off-site facility is called ____.

9. Social networking sites can reduce organizations’ costs by _____.

10. Facebook has more than ________ users worldwide.